Customer Service Manager

Company Description

GoMechanic is a technology-driven company focused on making car servicing affordable, hassle-free, and easy for everyone. As pioneers in tech-based solutions, we have transformed the unorganised auto-servicing industry. With a network of over 1000+ workshops across 150+ cities, we provide end-to-end care for cars, ensuring a seamless servicing experience. Our highly trained teams and partners work to elevate customer satisfaction, simplify processes, and reduce costs. Recognised as a preferred workplace by India Today, GoMechanic prides itself on innovation, service, and a strong organisational culture.

Role Description

This is a full-time on-site role for a Customer Service Manager based in Jalandhar. The Customer Service Manager will oversee daily operations of the customer service department, ensure high levels of customer satisfaction, and manage customer support teams. Responsibilities include developing customer service policies, resolving customer complaints, analysing service quality metrics, and maintaining effective communication with clients and team members.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Analytical Skills and problem-solving abilities
• Strong Communication skills, both written and verbal
• Proven experience in managing customer service teams
• Ability to work on-site in Jalandhar
• Bachelor's degree in Business Administration, Management, or related field preferred