Senior IT Support Specialist

Offshore Tier 3 Support Engineer (Financial Domain)

Location : Pune or Bangalore, India

Engagement : Contract (Full-Time Capacity)

Reporting To : Service Desk Manager

Domain : Regulated Financial Services

Overview

We are seeking a highly experienced and dedicated Tier 3 Support Engineer for a contract role based in Pune or Bangalore. This critical position is responsible for providing advanced technical expertise to resolve complex incidents, execute changes, and maintain the stability of our global enterprise systems, applications (including financial platforms), and infrastructure. The ideal candidate will possess deep-dive troubleshooting skills across a hybrid (on-premise / cloud) IT environment and be adept at automation and compliance adherence. This role requires working flexible offshore hours with a significant overlap to US Central Time (8 : 00 PM – 8 : 00 AM CST equivalent) to ensure seamless operations and collaboration with onshore teams.

Key Responsibilities

1. Advanced Incident & Problem Resolution

• Resolve escalated incidents (Tier 3) via Jira Service Management involving complex application ( PeopleSoft, Concur, Blackline, SailPoint, UC4 ), infrastructure, and security issues.
• Conduct deep-dive diagnostics for challenging technical problems, including RDP failures, application crashes, network latency, and server / hardware faults, utilizing remote sessions, log analysis, and performance monitoring tools.

2. Infrastructure & System Administration

3. Application, Access Management, & Automation

4. Security, Compliance, & Collaboration

Required Skill Sets & Experience

Preferred Qualifications & Certifications

Work Schedule

This is a full-time contract role requiring flexible offshore hours with significant time overlap to US Central Time, specifically : 5 : 30 AM to 5 : 30 PM IST (corresponding to 8 : 00 PM – 8 : 00 AM CST) . Participation in an on-call rotation for critical incident support is also required.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.