Senior Travel Consultant (Sales) Packages & Cruises
Company : Spring Travels Surrey
Location : Remote
Employment Type : Full-time
About Us
Spring Travels is a trusted travel agency based in Surrey, BC. We specialize in helping Canadians book vacations, packages, and cruises, with a growing focus on Caribbean and US cruise holidays originating from Vancouver and Toronto. Our mission is to provide seamless, value-driven travel experiences backed by expert service.
The Opportunity
We are looking for a Senior Travel Consultant with proven experience in selling vacation packages and cruises. The successful candidate must be proficient with Canadian package booking platforms and have strong sales skills.
- This is a sales-focused role;
you’ll be advising clients on Caribbean destinations, US cruises, and air-inclusive packages while consistently achieving revenue goals.
Key Responsibilities
Handle inbound calls, chats, and online inquiries in a professional mannerSell Caribbean and US cruise vacations departing from Canada (YVR, YYZ, YUL, etc.)Build and manage bookings through Softvoyage, Sirev, TravelBrands, WestJet Vacations, Air Canada Vacations, and other platformsRecommend and upsell air + cruise bundles, hotels, excursions, and cabin upgradesMeet or exceed monthly sales and conversion targetsDeliver excellent customer service and resolve client concerns promptlyStay current on cruise line promotions, supplier incentives, and industry trendsRequired Qualifications
3+ years of experience in a retail or wholesale travel agencyStrong sales background in packages and / or cruise holidaysProficiency with Canadian package platforms : Softvoyage, Sirev, TravelBrands, WestJet Vacations, Air Canada Vacations (mandatory)Excellent communication, organizational, and client service skillsKnowledge of Caribbean destinations and US cruise portsAbility to work independently in a remote environment with Canadian business hoursPreferred Qualifications
Familiarity with group bookings and cruise group salesCruise-specific training or certifications (e.G., CLIA, cruise line academies)Experience building complex itineraries combining air, cruise, and land packagesWhat We Offer
100% remote workCompetitive base salary + commission and supplier incentivesSupportive, collaborative team cultureOngoing professional development and trainingHow to Apply
Please send the following to jobs@springtravels.ca with the subject line : Senior Travel Consultant – Packages & Cruises (Remote) :
1.Resume – highlighting your sales achievements and platform knowledge
2.Cover Letter – describing your cruise / package sales experience
3.Short Video (2–3 minutes) – introduce yourself and show us :
Why you are the right candidateYour experience with Softvoyage, Sirev, and other Canadian platformsHow you approach upselling (e.G., moving a client from an inside cabin to a balcony)Your style of customer service and client relationship buildingThe video doesn’t need to be polished, just clear enough so we can see how you communicate and present yourself.