Customer Specialist

Job Description : As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.Location : Airoli, Navi Mumbai (Interview will be in Vadodara, Gujarat)Shift : US Shift (Night Shift)Weekly Off : Saturday & Sunday Fixed OffExperience : Fresher / ExperiencedSalary : Upto ₹ 5LPAFacility : One way (drop)Roles & Responsibilities : - Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.- Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.- Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.- Resolve customer queries promptly with a customer-first approach.- Escalate complex issues to appropriate departments when needed.- Stay updated with system changes, policy updates, and meet quality and productivity targets.Desired Candidate Profile : - Excellent verbal and written English communication skills.- Strong comprehension, analytical, and multitasking abilities.- Basic knowledge of business writing and email etiquette.- Customer service-oriented with polished soft skills.- Not pursuing any full-time educational course.- Comfortable with Work From Office and Night Shifts.- Willing to relocate within Transport Boundary (if outstation).- Must carry original Aadhar Card and PAN Card.Interview Process : - HR Interview (Walk- in )- Operations Interview (Walk- in )Perks & Benefits- Performance-based incentives- One-way cab facility (drop) within transport boundaries- Night shift allowance up to ₹3,000 / month- Structured training program to enhance skills- Opportunity for long-term career growth within Wipro- Relocation Benefit : - ₹30,000 relocation benefit will be provided from out of Mumbai candidates.