Sr. Sales Support Engineer

The opportunity

Sales support team focusses on designing technical scope, applying products and technology, determining costs, preparing documentation along with techno-commercial proposal, technical discussions with customers and front-end teams. A Senior Professional (P3) applies advanced knowledge of job area typically obtained through advanced education and work experience. Responsibilities may include : Managing projects / processes, working independently with limited supervision. Coaching and reviewing the work of lower level professionals. Problems faced are difficult and sometimes complex.

How You'll Make An Impact

• Supports the local Sales organization / customers in determining the most technically appropriate and cost-effective solutions to meet their power quality requirements.
• Provides technical support during the technical meeting, product presentations and negotiations
• Prepares & supports preparation of technical & commercial offers based on customers expectations in terms of power quality, Local Business Unit / feeder factory indications and Sales organization directives. Participates in the kick off meeting organized by the project team.
• Defines & estimates cost for the proposed solution and communicates to Sales organization.
• Provides information to the risk review process in accordance with organization policy and sometimes participates in the risk review assessment.
• Analyzes customer needs and competitor offers through general market information and information provided by the Sales organization.
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales / Local Business Unit to obtain better future results. Work on improving current sales process and have a continuous learning mindset.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Skills Required

power quality, Technical Support