IT Systems Specialist
ITC InfotechRepublic Of India, IN13 days ago
Job descriptionPC Hardware and troubleshooting knowledge. Basic networking knowledge. Microsoft certification on Win10 / 11 operating system, or MAC (Optional). Knowledge of ITIL framework (Optional). A professional who believes in organizational values such as respect towards individuals, teamwork, readiness to serve, cost / benefit mindset, efficiency with simplicity, and open communication while respecting privacy / confidentiality. Work from Office in Hyderabad location. Ability to work in a complex environment with flexibility to adapt to changing conditions. Good communication skills (verbal, non-verbal, written) in English. Self-driven, proactive, quick learner with a strong sense of ownership. Social and able to build professional relationships with people at all levels. Customer-friendly yet assertive (e.G., critical in non-standard requests). Proficient in creating and maintaining data in Microsoft Word and Excel. To 5 years of relevant and recent experience in Windows System administration (Win10 / Win11 / MAC). Diploma / Graduation / Engineering Degree from a reputed institute.
Technical Skills :
Mandatory : Install & Configure laptops (HP models G7, G8, G10), Pc’s, Basic Networking, understanding of switches & routers, Win 10 / 11 OSD & troubleshooting.
Nice to have : MAC installs & troubleshooting, Video Conferencing (Yealink), Network Printers,
MECM basics, ServiceNOW, Digital Media Players (Scala). Microsoft certifications, ITIL framework
Roles and Responsibilities :
Operational Support (1st Line / 2nd Line) :
- Actively participate in desktop / laptop support operations and report on tasks / activities.
- Provide Level 1 / 2 technical support for all Windows-based (Win10 / Win11) or MAC client machines.
- Record all actions in detail using the incident management tool and methodology.
- Responsible for software installation & troubleshooting (Local & Remote) of desktops & laptops through service requests.
- Manage hardware stock and inventory using in-house developed tools.
- Handle deployment of software(s) using SCCM.
- Conduct bulk rollouts across the organization.
- Create new virtual PCs using VMWare vSphere 6.X / 7.X.
- Configure in-house telephony applications.
- Coordinate with other technical teams for incident resolution.
- Propose changes to the knowledge base / documentation (Technical / Functional).
- Provide weekly support during business hours (Ombuds as per Colruyt terminology) as per the team roster throughout the year.
- Solve issues, drive enhancements, and improve support for all IT-related functions : operational support, application support, and service delivery.
Preferred Knowledge and Skills :
Expectations :
Experience and Qualifications :
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It Specialist • Republic Of India, IN
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