Head of Operations (Consumer Tech)
Kwan VenturesRepublic Of India, IN1 day ago
Job descriptionDesign, implement, and optimize operational frameworks to ensure efficiency, scalability, and customer delight. Build SOPs and playbooks for end-to-end offline execution – from partner onboarding, service delivery, to customer experience. Work closely with Product, Sales, and Marketing to operationalize new initiatives, product launches, and customer journeys. Build and mentor high-performing regional / cluster operations teams with a focus on accountability and ownership. Lead the planning, execution, and scaling of offline interventions Own P&L accountability for the offline business – driving throughput, unit economics, and customer retention. Identify and lead special projects to unlock new business opportunities or improve efficiency at scale. Drive experimentation and innovation in operational models, including technology adoption for field operations. 10–15 years of experience in business operations, strategy, or general management roles within consumer tech, retail, healthtech, auto-tech, mobility, or D2C sectors. Strong background in scaling hybrid (online + offline) models and managing distributed teams. Proven track record of leading large-scale operations with measurable business impact. Excellent analytical, problem-solving, and data interpretation skills. Strong people leadership with experience in building and mentoring multi-layered teams. MBA from a Tier-1 or Tier-2 business school
Our client is looking for a Head of Business Operations to lead execution across our business lines, scale operational excellence, and build strong processes and teams across geographies.
Key Responsibilities
1. Strategy & Execution
- Partner with the leadership team to define and execute the company’s growth strategy across online and offline channels.
- Translate strategic goals into operational plans with measurable outcomes and timelines.
- Drive alignment across product, marketing, sales, and field operations teams for seamless execution.
2. Business Operations & Process Excellence
3. Cross-Functional Leadership
4. Offline Operations Management
5. Growth Enablement
Qualifications & Experience
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Head Of • Republic Of India, IN
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