This role is with a partner company which is a fast growing Wearable brand :
Role Overview
We're looking for a highly structured, detail-oriented, and execution-driven Operations Lead to spearhead and scale end-to-end operations across e-commerce and quick commerce platforms. This role demands strong ground-level execution, supply chain coordination, and flawless operational alignment to ensure every order, PO, and dispatch runs seamlessly.
Key Responsibilities
Lead planning, procurement timelines, and vendor coordination
Maintain optimal inventory across warehouse, e-commerce, and quick commerce channels
Oversee forecasting, replenishment, and stock allocation based on channel demand
Ensure 100% stock accuracy through audits and system checks
Establish SOPs for receiving, storage, QC, dispatch, and packaging
Ensure on-time dispatch with high accuracy across all channels
Handle ground-level operational alignments with warehouse teams, delivery partners, 3PLs, and couriers
Reduce damages, returns, and operational leakages
Oversee and align PO fulfilment for all e-commerce & quick commerce platforms
Manage listings, stock sync, pricing updates, and promotional operations
Monitor reverse logistics, cancellations, replacements, and operational escalations
Track courier and 3PL performance for both forward & reverse shipments
Minimize RTO, transit delays, and failed deliveries
Build scalable SOPs across supply chain, warehouse, and channel operations
Lead and mentor operational teams on ground
Coordinate with sales, finance, catalogue, and brand teams
Requirements
5–10 years of experience in e-commerce and quick commerce operations
Strong experience in supply chain, warehouse management, and operational coordination
Proficiency in ERP, OMS, WMS, channel dashboards, and reconciliation
Strong analytical and problem-solving skills
Ability to manage high-volume, fast-paced operations
Mandatory Requirements
5–10 years of experience in e-commerce and quick commerce operations is mandatory
Strong experience in supply chain, warehouse management, and operational coordination
Proficiency in ERP, OMS, WMS, channel dashboards, and reconciliation
Strong analytical and problem-solving skills
Ability to manage high-volume, fast-paced operations
Operation Manager • Narela, Delhi, India