Operations Manager

This role is with a partner company which is a fast growing Wearable brand :

Role Overview

We're looking for a highly structured, detail-oriented, and execution-driven Operations Lead to spearhead and scale end-to-end operations across e-commerce and quick commerce platforms. This role demands strong ground-level execution, supply chain coordination, and flawless operational alignment to ensure every order, PO, and dispatch runs seamlessly.

Key Responsibilities

Lead planning, procurement timelines, and vendor coordination

Maintain optimal inventory across warehouse, e-commerce, and quick commerce channels

Oversee forecasting, replenishment, and stock allocation based on channel demand

Ensure 100% stock accuracy through audits and system checks

Establish SOPs for receiving, storage, QC, dispatch, and packaging

Ensure on-time dispatch with high accuracy across all channels

Handle ground-level operational alignments with warehouse teams, delivery partners, 3PLs, and couriers

Reduce damages, returns, and operational leakages

Oversee and align PO fulfilment for all e-commerce & quick commerce platforms

Manage listings, stock sync, pricing updates, and promotional operations

Monitor reverse logistics, cancellations, replacements, and operational escalations

Track courier and 3PL performance for both forward & reverse shipments

Minimize RTO, transit delays, and failed deliveries

Build scalable SOPs across supply chain, warehouse, and channel operations

Lead and mentor operational teams on ground

Coordinate with sales, finance, catalogue, and brand teams

Requirements

5–10 years of experience in e-commerce and quick commerce operations

Strong experience in supply chain, warehouse management, and operational coordination

Proficiency in ERP, OMS, WMS, channel dashboards, and reconciliation

Strong analytical and problem-solving skills

Ability to manage high-volume, fast-paced operations

Mandatory Requirements

5–10 years of experience in e-commerce and quick commerce operations is mandatory

Strong experience in supply chain, warehouse management, and operational coordination

Proficiency in ERP, OMS, WMS, channel dashboards, and reconciliation

Strong analytical and problem-solving skills

Ability to manage high-volume, fast-paced operations