Senior Business Analyst

Overview

CHAMP Cargosystems provides the most comprehensive range of integrated IT solutions and distribution services for the air cargo transport chain. The portfolio spans core management systems, messaging services, and eCargo solutions. These include applications to meet customs and security requirements, quality optimization as well as e-freight and mobility needs. The products and services are well known under the Cargospot and Traxon brands.

The company serves over 200 airlines and GSAs, and links these with some 3,000 forwarders and GHAs worldwide. CHAMP’s solutions help its customers and their clients adapt to critical and continuous changes in air transport logistics to meet global trade demands.

Headquartered in Luxembourg, we have over 400 employees located in offices in London, Zurich, Manila and Frankfurt, as well as Atlanta and Singapore.

We are currently looking for a Senior Business Analyst to join our team.

The role will be reporting to a Product Manager.

Responsibilities

• To specify software development requirements to meet the strategic, financial and operational needs of CHAMP Cargosystems clients and to provide support to the development team during development.
• Able to own several customer or system requirements and work with other team members to lead the requirements, specification and development phases.
• Support other business analysts and development teams.
• Apply technical and product knowledge to analyze requirements and define the most suitable solutions for enhancement of the application.
• Fully document functional and technical solutions, obtain customer / stakeholder approval prior to technical development, ensuring updated system support documentation is produced during the implementation phase.
• Define the test cases and provide BA acceptance for developments and fixes done by development team.
• Create business process workflows, user interface designs and mock-ups that will mimic the actual user interaction with the digital site.
• Provide business and functional support to the technical team during development, and test programs after completion to ensure compliance with the specification.
• Investigate operational problems/incidents/defects, identify causes and support the testing and implementation of corrections.
• Build and maintain test libraries to support manual and automated regression testing.

Knowledge, Skills and Abilities:

• Knowledge of air cargo business and operational processes is required.
• Knowledge of industry inter-system message formats, rules and applications
• Excellent written and oral communications skills in English
• Knowledge of relational and non-relational databases and reporting applications
• Knowledge of all common PC software
• Knowledge of external interfacing systems
• Systematic approach to handling problems under pressure as part of a small team.
• Knowledge in user experience (UX)
• Knowledge of RESTful APIs.
• Knowledge of integration testing of APIs using tools like Swagger, Postman.
• Knowledge of creation of API documentation using YAML specifications.
• Creatively analytical, out of the box thinkers who can backup ideas their ideas with research
• Team players who are comfortable collaborating with graphic designers, web architects and the clients themselves
• Knowledge in prototyping use of any wire framing tool. Experience in using any wire framing tools such as Invision, Marvel, Proto.io, Framer, Axure.
• Knowledge and experience in Agile software development, Scrum methodology and user story creation.

Education and Experience:

• Bachelor’s Degree in Information Technology, Business Management
• Has sound experience in functional analysis and support of systems
• 4 to 5 years of experience working as Business Analyst.

The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record certificate.

Security: the successful candidate will have to comply with CHAMP Security Requirements (including but not limited to CHAMP’s IT Security Policies, especially the ISMS Policy and the Acceptable Use Policy, mandatory courses, confidentiality and data protection, use of company assets, and incident reporting).

CHAMP Cargosystems is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, ethnic background, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Please note that any personal data that you submit along with your application will be processed by CHAMP and may be processed by any of its global entities as necessary. These data will be treated in strict compliance with the applicable data protection legislation (i.e. the Law of 2 August 2002 on the protection of individuals with regard to the processing of personal data, as amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, - the GDPR -, which entered into force on 25 May 2018, as well as any other subsequent regulation).Please follow the link to the CHAMP Candidates Privacy Notice for further information.