Customer Support Team Lead (Immediate Start)

What will you drive?

• Lead, coach, and mentor a team of customer service representatives to achieve performance targets.
• Monitor daily operations, call quality, and ensure SLA adherence.
• Communicate and collaborate effectively with internal and external stakeholders.
• Optimize funnel conversion at every stage (lead to inspection, inspection to stock-in, etc.).
• Analyze performance metrics, generate reports, and drive data-backed decision-making.
• Drive initiatives to improve customer experience and reduce friction across touchpoints.
• Manage escalations, ensure timely resolution, and identify process gaps.

Who are we looking for?