Quality & Safety Manager - Cargo Terminal

Core Job Responsibilities of a Quality and Safety Manager

1. Policy Development & Compliance

Develop and enforce quality and safety policies aligned with OSHA, DGCA, IATA, and other relevant regulations.

Ensure compliance with federal, state, and local safety laws.

Maintain documentation for audits and inspections.

2. Risk Assessment & Mitigation

Conduct regular safety audits of cargo handling areas, warehouses, and vehicle fleets.

Identify hazards (e.g., flammable materials, heavy equipment zones) and recommend control measures.

Implement corrective actions post-incident or near-miss.

3. Training & Awareness

Quality and Safety briefing to all the staff

Organize quality and safety training for warehouse staff, forklift operators, drivers, and contractors.

Promote a safety-first culture through workshops and visual aids.

Ensure PPE usage and emergency preparedness.

4. Incident Investigation

Lead investigations into accidents, injuries, or unsafe practices.

Prepare detailed reports and root cause analyses.

Liaise with insurance and legal teams if required.

5. Coordination & Communication

Collaborate with terminal managers, customs officials, and logistics partners.

Act as the point of contact for regulatory bodies during inspections.

Communicate safety updates to senior management.

Responsibilities Checklist : Covers core duties like policy enforcement, audits, training, and coordination.

Audit Items : Key areas to inspect such as PPE, fire safety, vehicle checks, and documentation.

Incident Tracking Log : A table to record incidents, root causes, and corrective actions.

Tenant Compliance Issues : Common challenges in multi-tenant environments.

KPI’s

Tenant Safety Compliance Index - Measures how well tenants adhere to park-wide quality and safety standards.

Quality and Safety Culture Survey Score - Employee feedback on quality and safety practices and culture.

Incident Cost Reduction - Tracks financial impact of quality and safety improvements.

Qualifications :

Bachelor’s degree or Diploma in Logistics, Supply Chain, or related field.

At least 10 years of quality and Safety experience in Airlines, warehouse or logistics operations.

Strong knowledge of quality and Safety Audit, documentation and safety follow up protocols.