Tech Advisor - Oil Condition Monitoring

What's The Role

As Technical Ops Advisor for Oil Condition Monitoring, you'll take on a virtual role as a Technical Services Support Specialist – Lubricants, where your focus will be on ensuring smooth and efficient delivery of lubricant-related services. You'll be the go-to person for technical support, helping customers resolve issues while enabling field-based teams to spend more time engaging with clients. Your work will connect the dots between technical operations, customer onboarding, and service troubleshooting across different regions and service types.

What You'll Be Doing

• Customer Onboarding & Training - Set up new customers and guide them through onboarding and advanced training on lubricant services tools (e.g., LA).
• Technical Support & Troubleshooting - Review and interpret Lubricant Analysis (LA) reports and SRS alerts. Communicate amber / red alerts and technical concerns to customers or account teams (LTA, SAS, KAM). Provide technical advice and manage service-related requests.
• Cross-Team Coordination - Act as the focal point for Services SMEs, escalating issues to internal teams (Vendor Managers, Product Owners) and external stakeholders (Customer Ops, Finance, Legal). Collaborate with technical teams to craft service-specific solutions for targeted customers.
• Customer Relationship Management - Handle Tier 1 inquiries (e.g., sample status, account access). Resolve customer complaints and ensure smooth service execution.

What You Bring

After you submit your application, you will receive an email providing a link to an online assessment that is a mandatory part of the process. The email will come from HireVue - please check your spam / junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell.

What We Offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

We'd like you to know that Shell has a bold goal : to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here.

Who We Are

Shell is a global group of energy and petrochemical companies, employing 103,000 people and with operations in more than 70 countries. We use advanced technologies and take an innovative approach as we seek to help the world build a sustainable energy future.

Shell is a customer-focused organisation, serving more than 1 million commercial and industrial customers, and around 33 million customers daily at more than 47,000 Shell-branded retail service stations.

Our approach

Powering Progress sets our strategy to become a net-zero emissions energy business by 2050, generating value for our shareholders, our customers and wider society. As we move forward on this journey, we will power lives and respect nature while maintaining our core values of honesty, integrity, and respect for people.

Our values

At Shell, we share a set of core values – honesty, integrity and respect for people – which underpin all the work we do. The Shell General Business Principles, Code of Conduct and Ethics and Compliance Manual help everyone at Shell act in line with these values and comply with relevant laws and regulations.

Skills Required

Customer Relationship Management, Saas, Technical Support, tribology