Technical Support Advisor
ConfidentialGoa1 day ago
Job descriptionStrong technical background in GPS tracking, IoT, telematics, or related fields. Experience in customer support, technical advisory, or troubleshooting roles. Excellent problem-solving, analytical, and communication skills. Knowledge of GPS devices, fleet management software, mobile applications, and basic networking. Ability to manage multiple client issues independently and efficiently. Proficiency in MS Office, CRM tools, and ticketing systems.
Role & Responsibilities :
- Provide expert technical support and guidance to customers on GPS tracking devices, fleet management platforms, and related software.
- Troubleshoot hardware and software issues, including device malfunctions, mobile app errors, and fleet management system problems.
- Assist customers with device installation, configuration, calibration, and optimization.
- Conduct remote diagnostics and guide users step-by-step through problem resolution.
- Educate customers on best practices for efficient and effective use of GPS tracking solutions.
- Coordinate with internal technical teams for escalations and resolution of complex issues.
- Maintain accurate records of customer interactions, issue logs, and solutions in CRM or support systems.
- Provide product demonstrations and training sessions for clients and internal teams.
- Collaborate with sales, support, and operations teams to ensure a high level of customer satisfaction.
Desired Candidate Profile :
Skills Required
gps devices , Iot, Technical Support, Troubleshooting, CRM Tools
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Technical Support • Goa