Production support

Production support - CREQ Description

• 5 to 7 years of experience as SRE along with L2 Production support.
• Banking domain knowledge, Basic Java Coding, Technical Troubleshooting knowledge.
• Monitor the applications Health / Errors and raise incident if any threshold breaches.
• Monitor the system metrics (CPU / Mem etc) and troubleshoot to restore the system.
• Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors / issue.
• Monitor the batches and rerun if needed, troubleshoot the logs if fails.
• Continue to update the status to respective stakeholder.
• Technical Knowledge on Linux / Unix with experience in scripting and automation. Basic Knowledge on Windows scripting.
• Good expertise on Monitoring tools (Grafana / Kibana etc or any relevant monitoring tools).
• ITIL knowledge is a must on INCIDENT and PROBLEM handling process
• Knowledge on Java / J2EE will be an addon.
• Knowledge on JBOSS / Heap, Threads
• Basics on Network fundamentals
• Batch monitoring / Processing - Ability to re-run, force jobs, sysout capturing, investigating agent unavailable issues, create job / batch (Knowing would be added advantage.

Primary Location Hyderabad, Andhra Pradesh, India Job Type Experienced Primary Skills Business Process Traceability Years of Experience 4 Travel No