Business Intelligence Specialist Senior (Business Analyst)

ConfidentialIndia

5 days ago

Job description

Requirements

Description and Requirements

Role : Business Analyst

Work Location : Gift City, Gandhinagar

Working Mode : 5 Days Work from office

Experience Required : 5 + Year

Shift Timings : 12 pm to 1 pm IST (May vary depending upon the work requirement)

Key Skills : Candidate should have experience working in BPO / Call center domain and should have worked with Looker Studio and Google Sheets etc.) with the ability to create charts, graphs, pivot tables, and complex formulas

Job Description :

The Business Analyst currently serves under the direction of the Business Analytics and Tools Enablement (BATE) Team Lead supporting the Operations. They are the data specialists who contribute to organizational improvement by gathering and maintaining data, and preparing reports and Analysis that the operation can use to introduce process improvements. They have excellent analytical and technical skills, in addition to a keen ability to determine specifications and standards for business reporting and maintaining data integrity. Business Analyst key responsibilities involve data extraction & maintenance, analysis, and transformation. The Business Analyst must be a compelling Data Storyteller. Data storytelling is a structured approach to communicating data insights, and it involves a combination of three key elements : data, visuals, and narrative.

Main Responsibilities :

Requirements analysis

Input on assessment and planning activities
Data model design
Solution building
Risk assessment / mitigation (manual / automated)
Functional unit testing
User Acceptance Testing (i.e. testing the overall functionality of dashboard(s) or reporting and ensuring data accuracy)
Extracting and gathering data from sources and processing them into consumable outputs based on requirements
Documentation of process and creation of user guides
Provides support and assists in troubleshooting and resolving issues reported or flagged by end-users
Escalates any data or tool-related issues to the proper channel as needed
Continuous alignment to program / account reporting scope
Attends training required to ensure his / her continuous learning & development

Qualifications :

Excellent verbal, written, and presentation communication Skills

Intellectually curious – fast and self-driven learner in areas including new business models, analytical techniques, technical skills, etc.

Demonstrated analytical and problem-solving experience

Demonstrated strong organizational, time management, prioritization, and coordination skills

Ability to self-initiate follow-up, work independently, and adhere to deadlines

Ability to build strong stakeholder relationships and foster ownership, innovation, and collaboration within a team

Average to advanced proficiency in data analysis and data modeling

Advanced analytical thinking

Ability to multitask, meet deadlines, and adhere to project timelines.

Process mapping or process documentation experience

Conduct in-depth data analysis to identify errors and areas for improvement, contributing to the ongoing improvement of the reporting processes.

Ability to speak with Senior level stakeholders (Directors, VPs, etc.)

Ability to understand client requests and translate them into BI solutions

Flexibility to work on ad hoc tasks required by stakeholders

Knowledge :

English B2 - Required

Excel advanced - Required

Proficiency with MS Office or Google Workspace applications (MS Excel, Google Sheets, Google Data Studio, etc.) with the ability to create charts, graphs, pivot tables, and complex formulas - Required

Ability to learn to navigate new tools and dashboards - Required

Zendesk, IEX, Verint, Impact 360, or Injixo knowledge - Desirable

BPO Center Software (CMS, CISCO, etc.)

Tableau, Power Bi - Desirable

Statistics, mathematical logic – Required

Studies & Experience :

Bachelor's degree in any course (bachelor's or advanced degree in quantitative domain e.g. Analytics, Statistics, Maths, or relevant experience in data analytics or BI is an advantage.) - Desirable

Preferably sophomore level in Systems Engineering, business administration, economics, or related careers - Desirable

Quality experience - Desirable

Industry (Customer Service Support & BPO) experience

Experience with databases (SQL, Google Script, Phyton) - Desirable

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Skills Required

Charts, Data Analysis, impact 360 , Power Bi, google sheets , Verint, Tableau, Data Modeling, Ms Office, Sql, Graphs, Pivot Tables, Statistics, zendesk, Mathematical Logic, IEX

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