Scrum Master

About The Role

Key Responsibilities :

• Maintains a solid knowledge base of the functional capabilities and is a Subject Matter Expert for the custom developed or vendor software products primarily JIRA & ServiceNow.
• Responsible for End user service automation involving Microsoft product( AD, Azure AD, Intune, SCCM etc) , ServiceNow & Atlassian JIRA etc.
• Possesses overall understanding of applicable business processes and workflows.
• Works as a bridge between JIRA admin and Process owners
• Responsible for actively participating in Design Thinking sessions to gain insights into end user and customer needs.
• Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides.
• Helps in defining and managing scope and sprints for a project.
• Participates in reviews of plans associated with project execution.
• Responds proactively to both business and project issues and escalates appropriately
• Testing of new and existing functionality
• Documentation of new and existing process
• Training of end users if needed.
• Perform sprint planning for the team, keeping track of the progress
• Prepare documents as and when necessary
• Implementing sprint ceremonies
• Creation and maintenance of user stories, backlog and story boards

Additional Information Not Specified