Artificial Intelligence / Machine Learning Engineer - Conversational AI

Title : AI / ML Engineer - (Conversational AI)

Notice : Immediate Joiner

Experience : 3+

Location : Delhi NCR (Work from Office)

Role Summary :

We are seeking a highly skilled and motivated AI / ML Engineer to be the cornerstone of our conversational AI efforts. You will be responsible for the end-to-end development, implementation, and optimisation of our speech-to-speech conversational platform. This role requires a strong background in machine learning, natural language processing (NLP), and a passion for building robust, human-like voice interfaces.

Key Responsibilities :

• Design, develop, and deploy the core conversational AI logic using Google Gemini API and Dialogflow CX.
• Integrate and optimise our system with the Vonage Voice API via WebSockets for real-time audio streaming.
• Develop and fine-tune Speech-to-Text (STT) and Text-to-Speech (TTS) models to support a range of languages, including English (US & UK), Hindi, Spanish, French, Tagalog, Nigerian English, and Arabic.
• Implement and manage webhook functionality to connect our conversational AI to backend services, including the Amadeus GDS and our custom CRM.
• Collaborate with the backend engineering team to ensure seamless data flow and integration across all components.
• Conduct continuous testing, analysis, and refinement of conversational flows to improve accuracy, efficiency, and user experience.
• Ensure all data processing and handling of conversational data (transcriptions, logs) are compliant with GDPR and other relevant regulations.
• Stay up-to-date with the latest advancements in conversational AI and machine learning to drive innovation within the project.

(ref : hirist.tech)