APAC Onboarding Lead

Develop, document, and continuously improve the global onboarding and offboarding processes across APAC region to ensure efficiency, compliance, and an excellent employee experience. Ensure the processes are standardized, scalable, and aligned with global HR policies and regional legal requirements.

Ensure compliance with data privacy (GDPR, CCPA, etc.), labor laws, and immigration policies in all onboarding and offboarding activities.

Work closely with local Infrastructure Team, Asset Management operations to ensure Onboarding and Offboarding readiness to include to track and manage company assets assigned to employees during onboarding and properly reclaimed during offboarding. Partner with US Onboarding and Offboarding leaders to ensure alignment of processes, practices, and standards between the APAC region and the US Hub. Provide leadership and oversight of the India Hub Onboarding and Offboarding teams, ensuring alignment with regional and global processes, driving operational excellence, and supporting continuous improvement initiatives for a seamless employee experience. Support the coordination of cross-regional initiatives, share best practices, and ensure that both APAC and US teams maintain high service standards and process efficiency. Ensure that onboarding and offboarding processes comply with all regional employment laws, regulations, and corporate policies.

Monitor KPIs and SLAs through reporting and analytics, driving continuous improvement and timely resolution of performance gaps. Support cross-regional initiatives, share best practices, and maintain high service standards in collaboration with global teams. Implement automation and technology-driven solutions to streamline the onboarding and exit experience. Serve as the process owner and escalation point for any issues related to onboarding and offboarding. Implement Net Promoter score, exit surveys and offboarding interviews to gain insights and improve employee retention strategies. Lead change management initiatives for onboarding and offboarding process improvements, ensuring smooth adoption by global teams.

Qualifications

• Bachelors degree in Human Resources, Business Administration, or related field; HR certification (e.g., SHRM, CIPD) preferred.
• 10+ years of experience in HR operations, with a focus on onboarding and offboarding in the APAC region.
• Strong understanding of APAC labor laws and regional HR practices across diverse countries.
• Proven ability to lead and manage cross-functional teams in a complex, fast-paced, and multi-country environment.
• Previous experience monitoring KPIs and SLAs through detailed reporting and data analytics to ensure onboarding and offboarding operations meet customer expectations and adhere to process standards, driving continuous improvement and timely resolution of performance gaps.
• Previous experience w / Excel, PowerBI, Tableau and or any other data visualization tool preferred

Skills Required

Offboarding, Compliance, Onboarding, Hr Operations, Data Analytics