Manager

eClerx is hiring !! WALK-IN drive for US Mortgage Managers for Pune location !!

Drive dates : 11th to 13th November

Time : 12.00 - 2.00pm

POC to meet : Akriti Shetty

Mandate : To have relevant experience along with a valid US H1 Visa, should be comfortable working into night shifts, should have on papers team lead experience

Shift timings : 6.30 pm - 3.30am / 7.30pm - 3.30am

• Please do not carry personal laptops into eClerx premises
• Candidates who wish to apply for the PM role should compulsory have a US H1 Visa

We are hiring for US Mortgage Manager who has hands on experience into Closing skills—specifically in areas like fee and charge balancing, closing document completion, closing coordination, and TILA compliance.

Overview : The Loan Processing Manager is responsible for leading, managing, and developing a team of Loan Coordinators / Processors to ensure efficient, accurate, and compliant processing of mortgage loan applications. This role focuses on optimizing workflows, maintaining quality standards, and ensuring timely submission of loan files to underwriting, while upholding all Bank policies and regulatory requirements.

Key Responsibilities :

Team Leadership & Management :

Lead, mentor, and motivate a team of Loan Coordinators / Processors.

Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback.

Oversee daily operations, workload distribution, and pipeline management for the processing team.

Foster a collaborative and high-performance team environment.

Process Optimization & Efficiency :

Monitor processing workflows and identify areas for efficiency improvements and automation.

Develop and implement best practices for document collection, verification, and file preparation.

Ensure timely follow-up on third-party documentation (appraisals, VOEs, title, insurance).

Manage the team's capacity to meet service level agreements (SLAs) for processing turnaround times.

Quality & Compliance Oversight :

Conduct regular quality control reviews of processed loan files to ensure accuracy and completeness prior to underwriting submission.

Ensure strict adherence to all Bank compliance policies and procedures, including those related to the SAFE Act and TRID.

Stay updated on industry regulations and changes, disseminating critical information to the team.

Address and resolve complex processing issues and escalations.

Training & Development :

Identify training needs for the team and develop or facilitate training programs.

Ensure all team members are proficient in using relevant mortgage tools and applications (e.g., LOS, POS).

Promote continuous learning and professional development within the team.

Cross-Functional Collaboration :

Act as a key liaison between the processing team, loan officers, underwriting, and closing departments to ensure seamless file flow and resolve inter-departmental issues.

Collaborate with sales and operations leadership to align on business goals and process improvements.

Qualifications :

Bachelor's degree in Business, Finance, or a related field (or equivalent work experience).

Minimum of 5-7 years of experience in mortgage loan processing, with at least 2-3 years in a leadership or supervisory role.

In-depth knowledge of residential mortgage loan products, documentation (1003), and the full loan processing lifecycle.

Strong understanding of federal and state mortgage regulations (e.g., SAFE Act, TRID, RESPA).

Proficiency with Loan Origination Systems (LOS) such as Encompass, and other mortgage-specific software.

Exceptional leadership, coaching, and team-building skills.

Excellent analytical, problem-solving, and decision-making abilities.

Strong verbal and written communication skills.