VP, AI-Driven Operations Engineering

About the Company

Ready to build the future with AI? At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE : G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.Com and on LinkedIn, X, YouTube, and Facebook.

About the Role

Inviting applications for the role of Vice President, Engineering Management Lead – Agentic AI. In this role, you'll be part of Genpact's transformation under GenpactNext, as we lead the shift to Agentic AI Solutions—domain-specific, autonomous systems that redefine how we deliver value to clients. You'll help drive the adoption of innovations like the Genpact AP Suite in finance and accounting, with more Agentic AI products set to expand across service lines. Genpact is seeking a dynamic and experienced Vice President to lead our Engineering efforts in Agentic AI. This role will be pivotal in driving the enterprise-wide transition from Digital Operations (DO) to Agentic Operations (AO), ensuring that our engineering practices align with our strategic goals and deliver exceptional value to our clients.

Responsibilities

Enterprise AO Strategy & Design

• Operating Model Development : Shape the operating model, role archetypes, and governance required for AO at scale.
• Roadmap Execution : Define and execute the AO roadmap to transition approximately 95,000 Full-Time Equivalents (FTEs) from DO to AO.
• Financial Partnership : Collaborate with COOs and CFO organizations to deliver AO’s contribution to segment Annual Recurring Revenue (ARR), margin expansion, and revenue per headcount.
• Commercial Value Proposition : Translate operational outcomes into commercial value propositions for clients and build metrics dashboards to track AO-driven efficiency, revenue rotation, and value delivered.

Delivery Readiness & Client Success

Change Leadership

Customer Experience & Value

Responsible & Sustainable AO

Talent & Capability Build

Risk & Compliance Leadership

Thought Leadership & Influence

Qualifications we seek in you!

Why join Genpact?