(Urgent) Customer Support Executive

The Role

As a Customer Support Executive, you will be at the forefront of our customer interactions, ensuring every query is resolved efficiently and carefully. This role is exclusively focused on chat support, where your excellent written communication skills, problem-solving mindset, and ability to handle multiple conversations simultaneously will shine. You’ll work closely with our D2C brands to troubleshoot issues, provide timely resolutions, and contribute to maintaining high customer satisfaction levels.

About Us

At Zoko, we enable Shopify brands to turn WhatsApp into their #1 revenue channel. As a leading WhatsApp API provider, we offer a comprehensive platform that helps these brands manage sales, marketing, and customer support seamlessly on WhatsApp. Trusted by top e-commerce merchants worldwide, Zoko empowers brands to engage with their customers, drive repeat revenue, and automate processes.

Roles and Responsibilities

• Provide chat-based support to B2B customers, ensuring timely and professional responses to queries.
• Troubleshoot customer issues efficiently and escalate complex cases to appropriate teams when necessary.
• Collaborate with internal teams, including product and engineering, to address customer concerns and enhance the support process.
• Build strong customer relationships by understanding their needs and delivering tailored solutions.
• Contribute to improving customer satisfaction scores by providing proactive and empathetic support.
• Assist in identifying recurring issues and suggest process improvements to enhance support efficiency.
• Stay updated on product features and updates to provide accurate and up-to-date assistance.

What are we looking for

How to apply :

Round 1 is a short AI interview that helps us understand your experience and communication style. Based on your responses, we’ll shortlist candidates for the next stage.

Take the interview by clicking here - https : / / beta.app.goodfit.so / jobs / zoko / Support-Agent?id=Y3X8tv-u