ZenTrades - Account Manager

Objectives

• Act as the main point of contact in all matters relating to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to Create and execute strategies to gain account intelligence and develop business with clients
• Respond to inquiries and requests from clients and address their needs
• Stay on top of accounts, making sure they're receiving services that are within their budget and meeting their needs
• Manage the client relationship, recognize key client issues, and ensure that client needs and project objectives are consistently met through weekly / monthly follow-up
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Identify upsell, cross-sell, renew opportunities and communicate with the sales team regularly

Skills and Qualifications :

Location : Pune ( On - Site )

(ref : iimjobs.com)