Technical Consultant

Job Summary :

We are seeking a highly skilled and experienced ServiceNow Technical Consultant to join our team. This is an architect-level role with strong hands-on capabilities in workflow development across a broad range of ServiceNow modules. The ideal candidate will have deep technical knowledge and implementation experience in enterprise-grade ServiceNow solutions, covering App Engine, ITSM Pro (including Generative AI), HRSD Pro, Integration Hub, ITAM, and ITOM.

Key Responsibilities :

• Lead the design and development of ServiceNow workflows, applications, and integrations aligned with business requirements.
• Architect and implement solutions leveraging :
• App Engine Enterprise
• ITSM / CMDB, including ITSM Pro and ITSM Pro Plus with Generative AI capabilities
• Self-Service modules, including HRSD Pro and Workplace Service Delivery Pro (letters, talent profiles, policies, requests, and desk booking).
• Integration Hub Starter for building and managing integrations with third-party systems.
• IT Asset Management (ITAM,) including SAM Pro and HAM Pro.
• IT Operations Management (ITOM) for discovery, event management, and operational intelligence.
• Collaborate with cross-functional teams to gather requirements and translate them into scalable ServiceNow solutions.
• Provide technical leadership and mentorship to junior developers and consultants.
• Ensure adherence to best practices, coding standards, and governance frameworks in all ServiceNow configurations and customizations.

Required Qualifications :

Preferred Certifications :