Network delivery Lead

This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

As a System Administrator at Kyndryl, you'll solve complex problems and identify potential future issues across the spectrum of platforms and services. You'll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.

There's never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You'll be managing systems data for clients and providing day-to-day solutions and security compliance. You'll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You'll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you'll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience :

Having 6 +years of experience in Networking lead

Domain knowledge in Networks / Firewall and ITSM process & implementation

Alignment of processes with business requirement

Joining and Driving the p1 / P2 calls and enable resources for quick resolution.

Managing Day to Day operational issues

Maintaining channel of internal & external reporting

Good written & Verbal communication skills

Escalation Management

Good reporting / MIS & analytical skills

Experience of managing NOC environment

Responsibility for Induction of new joinees within first week

Responsibility to Audit the team's ticket status to ensure timely & proper closure of the tickets

Ensure Daily, Weekly & Monthly governance meetings

Vendor Performance- Weekly & Monthly meetings with vendors along with performance dashboard to discuss the SLA's & SIP's

Quarterly review & updating the process documents along with version control

Weekly roster planning & shift availabilities

Ensuring proper communication & updates during any incident

Tracking the incidents till closures

Maintaining channel of communication between EXL & ENOC team Process defining & adherence

SPOC for ENOC Program- Complete ownership for the overall performance of the program

Generating Daily, Weekly & Monthly reports

Adherence for meeting the SLA against the SLA and quality metrics document

Ensuring complete documentation & reports from L1 / L2 / L3

Ensuring timely circulation of Analysis report for all major incidents. Driving and Participation in P1 incidents / conference calls for tracking and faster closure

Preferred Skills and Experience :

Analyzing the skill gaps and planning the required trainings and report in SIP.

Ensuring the Network & Process related documents are timely updated and ready for reference ( Monthly Audit )

Ensuring teams participation in Transformation and adoption for any automation / new tools introduction for Network Infrastructure

Tools : Knowledge about Cisco, Arista, Juniper, firewalls, Solarwinds, Cloud Networking,

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily : Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.