Senior Manager - Quality Management System

SENIOR MANAGER – QUALITY MANAGEMENT SYSTEM

JOB PURPOSE

Senior Manager, QMS supports the implementation of ISO, ISAGO and other Standards in addition to ensuring continuous improvement in operations and support functions with consistency in processes which support the mission, vision and objectives of AISATS.

Senior Manager, QMS interacts with Senior Management and staff as well as external agencies to define, acquire, monitor and validate QMS performance. He / She also manages a team of talents who are accountable for the delivery of data, information and knowledge about AISATS.

SPECIFIC RESPONSIBILITIES

Senior Manager – QMS shall be responsible for the successful management of one or more Audits within the BU. He / she shall monitor the QMS and Service excellence levels to ensure compliance of the Operations with the regulators policies, ISAGO, ISO Standards and other company requirements. He / she shall also hold the responsibility and role of a Management Representative and Lead Auditor to ensure compliances to the above mentioned standards.

Responsible for every aspect of the QMS / QC function from Audit Planning, Conduct of Audits, & Implementation, Corrective Action & Closure, Monitoring & Verification, Feedback / follow up and re audit where necessary

Converts data collected during internal audits into information and provide necessary statistics to Senior Management for Management Review.

Responsible for strategizing and defining the Internal Audit Plan and review the implementation of the Annual Plan across the company while streamlining the Audits to minimize disruptions / duplications on operations.

Assist the BU Head to implement the Quality Policy, Quality Manual and measureable Quality Targets in accordance to ISO 9001 : 2015 that is appropriate to AISATS goals and supports strategies devised by the senior management to achieve those policies.

Implement and maintain the processes needed for seamless QMS functioning.

Monitor measure and analyze the QMS within the organization and make continuous improvements to suit AISATS operations and changing environment / policies.

Initiate and implement process / certification projects involving continual improvement and best industry standards.

Ensure implementation of an effective system of document and record controls.

Ensure development of a system of identification and traceability of process and records.

Implement the internal audit program to verify that the QMS conforms to planned arrangements.

Coordinates audit follow-up and closure activities, to see that recommendations have been implemented or otherwise resolved.

Perform Internal Audits at other stations as and when asked to.

Analysis of the data collected on the effectiveness of the QMS and evaluate where the continuous improvement of the QMS can be made.

Manage the Quality Management team in carrying out routine activities and persuading reluctant employees within AISATS to change their way of working to incorporate quality methods.

Ensure that Quality Control mechanism is in place such that operation functions have an active process of conducting self-audits to ensure compliance / conformity to various standards.

Overlooks the Safety Audits performed at the station and ensures that the Safety function is performing as required.

Ensure the protection of data archives and the integrity, security, confidentiality and privacy of data, information and knowledge of AISATS.

Support Senior Management- AISATS, in ensuring smooth functioning of the internal Audit department and document the Internal Audit monthly report for providing an update to the AISATS Senior management on Internal Audit activities and challenges.

Responsible for managerial review and approval of the audit report, Discusses audit results with management to ensure recommendations are understood, accepted and appropriate corrective action is proposed. Assures that appropriate auditee responses to the audit report are received.

Developing programs to support the effective implementation of QMS as stated in the Quality Manual and Process Manual.

Translate documented requirements into functional specifications.

• Perform any other functions as required by the BU Head

Responsible and accountable for overall quality, safety and security of operations.

You will be responsible and accountable to make necessary operational decisions related to safety and security matters at all times whilst on duty.

EDUCATIONAL QUALIFICATIONS

Master’s / University Degree with minimum 10 years of working experience of which at least 02 years in a managerial / supervisory capacity in the Aviation Industry

Certified Internal Auditor with an in-depth knowledge of the auditing field.

RELEVANT EXPERIENCE

Senior Manager, QMS should possess the following experiences :

2- 4 years in Quality Assurance / Quality control (operations) environment, successful management of multiple projects involving multi-cultural teams.

Have demonstrated ability in preparing senior management reports and data analysis.

Have the appropriate skill set, to set and manage priorities.

Exceptional command over MS Office and QMS (ISO 9001 : 2015), ISAGO norms. Business Statistics would be an advantage.

Excellent command over written and spoken English with the ability to document operational business case scenarios, develop process flow documentation.

In-depth knowledge on the ISO 9001 : 2015, ISAGO guidelines and QMS functioning.

PERSONAL CHARACTERISTICS & BEHAVIOUR

For a successful role as Senior Manager, QMS, he / she should have the following traits :

Demonstrate excellent managerial and leadership skills

Good communicator and able to relate to all levels of staff

A team player and leader at handling cross-sectional teams

Comprehend and translate complex data and its relationship to trends and observations

Must be a good decision maker to come out with practical solutions

Must have good interpersonal skills and maintain good relations with stakeholders involved.