No longer accepting applications
Head - Concierge Services
Entrust Family Officethiruvananthapuram, India3 days ago
Job descriptionCurate bespoke luxury travel experiences—global vacations, pilgrimages, adventure drives, cultural trails, high-end spiritual retreats, and more. Build deep relationships with luxury hotels, boutique resorts, global travel curators, cruise lines, charter operators, villas, and experiential platforms. Create an “Entrust Luxury Travel Partner Network” covering : Conceptualise, plan, and execute intimate family events, milestone celebrations, private concerts, cultural evenings, and gatherings for Entrust families. Develop access to premium event organisers for : Manage all aspects of social and personal event planning with meticulous attention to detail. Build strong relationships with top automobile showrooms and premium vehicle dealerships (luxury SUVs, sports cars, EVs, supercars). Offer advisory on vehicle selection, procurement, leasing, or chauffeur services tailored to UHNI needs. Develop vendors for special services such as heritage car rentals, premium airport transfers, and elite chauffeur networks. Develop a vetted ecosystem of partners offering : Provide comparative insights and negotiate preferential pricing for Entrust clients. Build and manage a high-quality network of premium vendors across lifestyle, hospitality, art, travel, wellness, entertainment, and personal services. Establish SLAs, negotiate terms, and ensure seamless execution. Conduct periodic quality checks and maintain a vetted recommendation list for families. Act as a single point of contact for high-profile families with extremely high responsiveness and discretion. Understand lifestyle, preferences, and personal nuances of UHNI families to personalise experiences. Manage last-minute requests, crisis situations, and complex logistics with calm efficiency. 15+ years of experience in one or more of the following : Experience working with top-tier, demanding clientele is essential. Strong network in luxury travel, hospitality, mobility, events, entertainment, and lifestyle sectors. Exceptional communication and interpersonal skills; poised, polished, and culturally sensitive. Go-getter mindset with entrepreneurial energy and ability to build a vertical independently. Deep understanding of UHNI expectations, discretion, and service excellence. Strong negotiation skills and ability to secure preferential arrangements. High availability mindset (24 / 7 responsiveness when required). Ability to work in a fast-paced, confidential, high-trust environment. Strong execution orientation with the ability to deliver on tight timelines. Monetisation of the concierge vertical. Net promoter score (NPS) and satisfaction of UHNI families. Strength of partner ecosystem and volume of curated experiences delivered. Revenue from travel, events, luxury services, and high-value asset facilitation. Quality, consistency, and uniqueness of experiences curated. Ability to run the vertical independently with strong operational discipline. Opportunity to build a high-visibility vertical in a fast-growing multi-family office. Work closely with some of India’s most influential entrepreneurs and families. Creative freedom to craft unique experiences and shape a new business line. A culture rooted in trust, excellence, and long-term client relationships.
About Entrust Family Office
Entrust Family Office is a leading Multi-Family Office committed to serving ultra-high-net-worth individuals (UHNI) and uber-wealthy families with a comprehensive range of financial and non-financial services, tailored to their unique needs.
Position Overview : Head - Concierge Services
Entrust Family Office is building a world-class UHNI Concierge Services vertical to complement its multifamily office offerings. The Head – Concierge Services will be responsible for conceptualising, building, and scaling this business as an independent profit centre. The leader will design exceptional lifestyle experiences for UHNI families while ensuring seamless execution and monetisation of the vertical.
This is a high-ownership, entrepreneurial role suited for a driven professional with deep networks, impeccable service standards, and the ability to create differentiated value in luxury lifestyle management.
Job Title : Head of Concierge Services
Location : Bangalore (with travel as required)
Experience : 15+ years in high-end hospitality, luxury travel, aviation / airline customer experience, event management, or UHNI concierge services
Reporting To : Founders / CEO
Role Type : Leadership | Build & Run an Independent Vertical
Key Responsibilities
A. Vertical Leadership & Strategy
- Build the Concierge Services vertical from the ground up with clear revenue models and service playbooks.
- Develop annual business plans, pricing structures, partner agreements, and monetisation strategies.
- Lead a team (eventually) and build systems, SOPs, and service delivery standards aligned to UHNI expectations.
- Ensure complete confidentiality, discretion, and trust in all UHNI engagements.
B. Luxury Travel & Experiential Services
o Global five-star chains o Boutique curated stays o Private islands & villas
o Chartered yachts
o Luxury safari and heritage tours
o Exclusive international festivals and cultural circuits
C. Event Curation & Exclusive Access
o Global sporting events (F1, Wimbledon, IPL, Olympics, etc.)
o High-end music festivals
o Art fairs and auctions
o Luxury watch, auto, and lifestyle showcases
D. Mobility & Lifestyle Advisory
E. Aviation, Yachting & High-Value Assets
o Fractional ownership of private jets o Helicopter charter services
o Private jet card programs
o Procurement or leasing of yachts
o Marina services and global yacht brokers
F. Vendor & Partner Network Management
G. UHNI Client Management
Key Qualification & Experience
o Luxury hospitality
o Premium airline customer experience (First / Business Class segment)
o High-end event management
o UHNI concierge services
o Luxury travel or lifestyle management
Skills & Attributes
Performance Metrics
Why Entrust?
Create a job alert for this search
Head Service • thiruvananthapuram, India
Related jobs
)
- Promoted
Head of Sales
AviateThiruvananthapuram, IN At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show moreLast updated: 30+ days ago
- Promoted
Chief of Staff Associate
Magma Digital VenturesKollam, IN Work is changing at a pace we’ve never seen before.As AI and new technologies reset entire industries, the real edge for companies and individuals is the ability to learn, adapt, and upgrade skills...Show moreLast updated: 4 days ago
- Promoted
Customer Success Associate
TekXeraThiruvananthapuram, IN Customer Success Associate (Hebrew Language) – Remote.Customer Success Associate – L1.International Customer Support.We are hiring skilled and customer-focused.
Customer Success Associates (L1).Hebr...Show moreLast updated: 3 days ago
- Promoted
Head Of Customer Success
Primesoft IncThiruvananthapuram, Republic Of India, IN A leading OTT software platform for Tier 1 media, sports and entertainment.The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the N...Show moreLast updated: 1 day ago
- Promoted
Client Success Manager-Telecom
ConfidentialThiruvananthapuram / Trivandrum We are seeking a highly motivated and experienced Client Manager with a strong background in enterprise sales.The ideal candidate will play a key role in driving our business growth, building and n...Show moreLast updated: 23 days ago
- Promoted
Head of Engineering
GeniusThiruvananthapuram, IN The Vice President of Engineering will lead the technical organization behind Genius — an advanced on-chain execution and liquidity platform operating across Solana and EVM ecosystems.The role dema...Show moreLast updated: 14 days ago
- Promoted
Housekeeping Manager
The Grand HotelsKanyakumari district, India, India Housekeeping Manager — The Grand Hotels, Kanyakumari.We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.
From grand banquet halls to open-air spaces, we create un...Show moreLast updated: 16 days ago
- Promoted
Head Of Sales
AviateThiruvananthapuram, Republic Of India, IN At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show moreLast updated: 30+ days ago
- Promoted
Head of Customer Success
Primesoft IncKollam, IN A leading OTT software platform for Tier 1 media, sports and entertainment.The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the N...Show moreLast updated: 1 day ago
- Promoted
DUTY MANAGER - CUSTOMER SERVICES
Air India SATS Airport Services Private Limited (AISATS)Thiruvananthapuram, Kerala, India DUTY MANAGER - CUSTOMER SERVICES.Location : Thiruvananthapuram, Kerala, India.JOB PURPOSE & SPECIFIC RESPONSIBILITIES : .
Take charge of various work areas in passenger service operations.Ensure close ...Show moreLast updated: 17 days ago
- Promoted
DUTY MANAGER – RAMP SERVICES
Air India SATS Airport Services Private Limited (AISATS)Thiruvananthapuram, Kerala, India Location : Thiruvananthapuram, Kerala, India.Duty Manger is responsible to assist Ramp Manager / AVP to ensure that all flight operations in his / her respective shift is handled smoothly and safely.Thi...Show moreLast updated: 17 days ago
- Promoted
AVP Customer Success & Operations
TalentGumThiruvananthapuram, IN TalentGum is one of India’s fastest-growing online learning platforms for extracurricular activities for children aged 5–14 years.
We offer world-class programs across music, dance, chess, speech, a...Show moreLast updated: 3 days ago
- Promoted
- New!
Assistant Housekeeping Manager
Hyatt Place Hyderabad Banjara HillsKollam, IN Applicants with excellent Housekeeping knowledge, guest contact & a team player should apply : .To ensure that all housekeeping team members deliver the brand promise and provide exceptional guest se...Show moreLast updated: 2 hours ago
- Promoted
Chief Of Staff – Founder’s Office | Tier-1 Consulting Preferred | Us Edtech
Magma Digital VenturesThiruvananthapuram, Republic Of India, IN Chief of Staff / Founder’s Office - Learning Design, Strategy & Consulting | EdTech Startup.Work Hours : EST (6 : 00 PM- 3 : 00 AM IST).
Our mission is to help teams and leaders unlock their highest pote...Show moreLast updated: 1 day ago
- Promoted
Chief of Staff – Founder’s Office | Tier-1 Consulting Preferred | US EdTech
Magma Digital VenturesThiruvananthapuram, IN Chief of Staff / Founder’s Office - Learning Design, Strategy & Consulting | EdTech Startup.Work Hours : EST (6 : 00 PM- 3 : 00 AM IST).
Our mission is to help teams and leaders unlock their highest pote...Show moreLast updated: 1 day ago
- Promoted
Front Office Manager
The Grand HotelsKanyakumari district, India, India Front Office Manager — The Grand Hotels, Kanyakumari.We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.
From grand banquet halls to open-air spaces, we create un...Show moreLast updated: 30+ days ago
- Promoted
Senior Operations Specialist (Home Services)
InstaServiceKollam, IN Job Title : Senior Operations Specialist.InstaService is a fast-growing on-demand home services platform, offering professional.
California, Texas, Florida, and 23 other states.We are on a mission to...Show moreLast updated: 30+ days ago
- Promoted
Title Services
Brace Infotech Private LtdThiruvananthapuram, IN Positions to be filled : Title Services (Analyst / Senior Analyst).Number of positions : 150 Positions.Immediate to 30 days Joiners only.
Proficiency in relevant software.Pay range and compensation pa...Show moreLast updated: 19 days ago