Technical Writer

The Technical Author will work to create, update and analyse the new and existing Okta and Entra service and support documentation on a time and materials basis at 7.5 hours per day.

The types of documentation that will require updating may include but not be limited to the following :

• Knowledge Articles (KA) Okta, Entra, all SaaS Applications
• Knowledge Articles (KA) Service Desk
• Service Overviews (SO) Okta, Entra, all SaaS Applications
• Technical Run Manuals (TRM) Okta, Entra, all SaaS Applications
• Technical Recovery Action Plans (TRAP) Okta, Entra, all SaaS Applications

Additionally, to the documentation analysis and updates outlined above, the Technical Author may be required to submit and analyse requests in Service NOW. This work will include checking Service Now requests where Okta User Groups are specified, creating Entra User Groups, as well as other administrative Service NOW.