Center Head

• Manage, direct and monitor the overall performance of the center

• Effective liaison, support and assistance with the whole of the organization

• Maintain and improve mechanisms for Centre activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities

• Utilize agreed systems to manage the Centre functions, analysis and documenting

• Direct the development of plans for the Centre to include management to achieve targets

• Developing plans for the Centre's progress and growth

• Support to all other departments with and related issues

• Subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met

• Reporting (content and format as agreed) on a monthly basis as agreed

• Developing plans for team activities to include strategy to achieve agreed targets

• Assist in the development and preparation of the strategy and general business planning of both the Centre and the organization as a whole.

• Delegate authority and responsibility to team with supervision, accountability and review

• Set an example for team members of commitment, Centre process and activities, work ethics and habits and personal character

• Maintain accurate records

• Responsibly use resources and control expenses to meet agreed budgetary controls

• Adhere to all organization policies and procedures

• Interact and co-operate with all members of the organization, its suppliers and customers

Skills Required
Performance Monitoring, Policy Management