MIS + WFM Analyst

About the Company

Our client is a trusted global innovator of IT and business services, present in 50+ countries. They specialize in digital & IT modernization, consulting, managed services, and industry-specific solutions. With a commitment to long-term success, they empower clients and society to move confidently into the digital future.

Role : MIS + WFM (Capacity Planning, RTA, Forecasting, Reporting)

Location : Kolkata

Experience : 3+ years

Notice Period : Immediate to 30 days

Shift : US Shift (6 PM to 3 AM)

Budget : 6 LPA – 7.5 LPA

Skill Requirements

Workforce Management

Capacity planning

Real-time analysis (RTA)

Forecasting (short & long term)

Scheduling & staffing

Intra-day reporting

MIS & Reporting

Daily / weekly / monthly MIS

SLA & productivity reporting

Dashboard creation and automation

Technical Skills

Excellent MS Excel (must be able to present skills during interview)

Pivot tables

Advanced formulas

Power Query

Macros (good to have)

Soft Skills

Strong communication skills

Ability to coordinate with US stakeholders

Presentation skills