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Information Technology Help Desk Support
ConfidentialMumbai30+ days ago
Job descriptionAssist senior engineers with ongoing and new IT infrastructure projects Manage client networks including backups, firewalls, and security systems Support project planning, execution, and technical documentation Monitor client networks and managed services systems Handle software deployments, patch management, and regular system updates Ensure timely reporting and status tracking for updates and changes Administer and manage users in Active Directory, Entra ID, and Azure Support the setup and maintenance of firewalls, routers, and wireless networks Work across Microsoft Windows and macOS environments Flexibility to work on different schedules including weekends as needed Participate in virtual meetings with a professional appearance 8–10 years of experience in helpdesk support and technical project work Strong knowledge of Microsoft Windows Desktop and Server Editions Experience in managing user accounts and access controls (Active Directory, Azure / Entra) Familiarity with firewalls, routers, wireless networks, and general IT security Experience supporting Microsoft Office 365 Business tenants and Azure Virtualization Proficiency in configuring, installing, and maintaining desktop systems Strong communication skills and ability to explain technical concepts clearly Fast learner with the ability to quickly adapt to new technologies Experience using ConnectWise is a plus One Microsoft certification is required (AZ-104, AZ-140, AZ-700, AZ-500, or MS-500) Networking or security certifications (Security+, Network+, CCNA) are preferred
Key Responsibilities
IT Support & Troubleshooting
- Provide remote support for end users' desktops, servers, and networking infrastructures
- Offer helpdesk assistance for Microsoft Office 365 and Azure-related issues
- Interact with users to resolve IT problems and support security application use
Project & Infrastructure Management
System Monitoring & Maintenance
User & Network Administration
Schedule & Availability
Basic Qualifications
Certifications
Skills Required
It Support, Helpdesk, Office 365, Azure, Virtualization, Active Directory, Desktop Support, Firewall Management
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Technology Help Desk • Mumbai