Director of Operations - Saas

Role : Director of operations

Experience : 10-15 years

Location : HYD

Mandatory Skills : SAAS based experience (OR) Software consulting service

JD :

Location : Hyderabad, India Companies : Suitefy & SuiteEarth Job Type : Full-time | Senior Leadership

About the Role

We are seeking a highly accomplished, strategic Director of Operations to lead and scale operations for Suitefy and SuiteEarth, two innovative, fast-growing companies in the sustainability and smart living sectors. Based in Hyderabad, this role is ideal for a systems thinker and operational leader who thrives in a high-growth, multi-entity environment.

You will be responsible for developing scalable infrastructure, streamlining processes, and building resilient teams that enable exponential growth. This is a key leadership role reporting directly to the CEO / founders and involves close collaboration with Product, Sales, Finance, and Technology functions.

Key Responsibilities

• Own end-to-end operations across Suitefy and SuiteEarth — including sales support operations, marketing activities, business processes, internal systems, customer experience, vendor management, and facilities.
• Collaborate with finance to lead operational budgeting, forecasting, and P&L management.
• Manage timely completion of compliance and regulatory filings. Drive compliance with legal, tax, labor, and industry-specific regulatory requirements.
• Architect operational strategies that support rapid business growth and geographic expansion.
• Design and implement SOPs, workflows, and automation to eliminate inefficiencies and reduce operational risk.
• Lead cross-functional execution by aligning resources, teams, and timelines with strategic priorities.
• Hire, coach, and retain top talent in operations, administration, and support functions.
• Build and enforce OKRs / KPIs for operational departments; monitor and drive performance against targets.
• Select and deploy tools / technologies leveraging AI that improve transparency, scalability, and decision-making.
• Establish SLAs, vendor scorecards, and service metrics to uphold operational excellence.

Candidate Requirements

Professional Background

Education

Leadership Attributes & Persona Fit

To thrive in this role, you must bring more than just experience — you must be a strategic, analytical, and mission-driven leader who embodies the following traits :

Success Criteria (First 6–12 Months)

The following outcomes will define success in this role :

1. Operational Foundations Built

o All key departments have documented and efficient processes in place.

o Core systems and tools integrated to support collaboration, monitoring, and reporting.

2. High-Performance Teams in Place

o Key hires completed; team performance managed through KPIs and regular reviews.

3. Operational Efficiency Gains

o Measurable improvement in cost per operation, SLA adherence, customer satisfaction, and time-to-resolution.

4. Scalability Achieved

o Infrastructure and processes capable of supporting 2x–3x growth without significant added cost or complexity.

5. Cross-Functional Alignment

o Seamless coordination between operations and departments like Product, Finance, and Customer Experience.

Compensation & Benefits

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