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Technical Support Engineer

AscendionIndia

8 days ago

Job description

Key Responsibilities

Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents.
Perform

incident diagnosis

resolution

escalation

for issues related to Java backend, Angular front-end, or Electron-based desktop clients.

Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability.

Analyze logs, service communications, and API behavior across

microservices-based environments

Conduct

root cause analysis (RCA)

for recurring issues and document preventive actions.

Assist in deployments, smoke testing, and validation during release windows.

Maintain knowledge base with standard operating procedures and known error resolutions.

Participate in on-call rotation and support extended hours when required. Required Skills & Qualifications

3–6 years of experience in

Application Support

ideally in a 24x7 environment.

Strong debugging and triaging experience in

Java-based applications

JVM, logs, API behavior).

Working knowledge of

Angular

v8+) and

Electron JS

based front-end troubleshooting.

Understanding of

Microservices architecture

and containerized environments (Docker / Kubernetes).

Proficiency in reading application logs, tracing issues across services / APIs.

Familiarity with

monitoring tools

e.G., Prometheus, Grafana, AppDynamics, Splunk, ELK).

Experience with

JIRA, Git

and CI / CD pipeline logs for issue correlation.

Exposure to

Windows and Linux OS

for log pathing and environment-level checks. Good communication skills for interfacing with end-users, developers, and business stakeholders

Technical Support Engineer • India