ITSM Freshservice

Key Responsibilities :

Freshservice Platform Ownership

• Configure, customize, and maintain Freshservice modules including Incident, Problem, Change, Asset, and Service Catalog.
• Implement automation workflows, SLAs, and integrations with other enterprise tools.

Process Optimization & Governance

Stakeholder Engagement

Reporting & Insights

Innovation & Integration

The essential requirements of the job include :

 3–5 years of experience in ITSM roles, with at least 2 years hands-on experience in Freshservice administration and configuration.

 Strong understanding of ITIL framework and service management principles.

 Experience with automation, scripting, and API integrations within Freshservice.

 Excellent problem-solving, communication, and stakeholder management skills.

 Certifications in ITIL, Freshservice, or related platforms are a plus.