Engineering Manager

Job Description :

The Engineering Manager should be client focus.

Accountable for end-to-end engineering delivery.

Demonstrate a critical partnership with internal and external stakeholders.

Direct people management responsibility

Responsible for driving customer satisfaction.

Lead a Customer Delivery Team :

Enable a customer-oriented environment where team members can relentlessly work towards client goal.

Be a change agent to develop innovative ways to resolve their issues.

Continual Engineering Improvement :

Build a framework where the team not only works closely with clients addressing their complex issues but

invests in engineering practices such as daily scrum and triage meetings to deeply understand platform gaps based on feedback from

clients and insights gained while supporting them.

Create standards and best practices that simplify and optimize capabilities, and drive adoption across teams.

Create an environment that fosters innovative approaches to automating customer solutions.

People Leadership :

Attract and build a diverse, high-performing team with capabilities needed to achieve current and future business objectives.

Balance the development of existing employees while bringing in new talent.

Identify and develop technical and soft skills needed to deliver outstanding support and solutions to our customers.

Provide ongoing feedback that helps direct reports improve their performance.

Drive up-leveling of team’s technical skills :

Build and develop AI Subject Matter Expertise to effectively address complex problems

Leverage resources to help employees develop skills .

Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.