Full-Stack Engineer

RingCX is RingCentral’s next-generation AI-powered Contact Center solution , designed to deliver seamless, intelligent, and personalized customer experiences across digital and voice channels. Built with a modern microservices architecture and deep AI integrations, it empowers businesses to automate, analyze, and act in real-time. Join us in shaping the future of customer engagement — where speed, empathy, and intelligence converge. Be part of a team that’s redefining how the world connects.

Responsibilities

• Design, Build / Create digital channel solutions using Ruby on Rails , and classic Rails ERB .
• Work across backend services integrated with MongoDB , Redis , Sidekiq , and Memcached .
• Design systems leveraging WebSockets using Faye Server for real-time communication.
• Contribute to deployment automation and observability in a Docker, Kubernetes, and AWS environment, using Jenkins and ArgoCD for CI / CD.
• Promote and contribute to automation across all test layers using RSpec , Capybara , and Selenium .
• Be a technical leader and a go-to person for your area, and a sounding board for other peers in other areas and teams - be an end-2-end owner of solutions implemented, actively support them from the proof of concept through production deployment.
• Perform design, and code reviews for the RingCX team and continuously look for opportunities to improve and optimize code quality.
• Provide mentorship to junior team members, become a center of competence on every part of the product you contribute to.
• Be ready to provide technical assistance and guidance to service engineering teams that answer customer requests.
• Work in a distributed team spanning across multiple time zones.
• Effectively communicate and collaborate on design and technology with management and other engineering teams.

Qualifications :

Nice to have :