Network Support Engineer

What you will bring :

• 5 years experience in a professional technical support role or equivalent experience, working with relevant technologies
• Bachelors BA / BS, Honors, Graduate Certificate preferred.
• Certification to 201 level certification is expected to be achieved at NSE II level in their core module area of expertise. Level 301 certification is preferred but not expected.
• Excellent customer service skills together with experience supporting corporate customers and service providers in production environments.
• Key areas of knowledge – Protocols, Linux, Networking, Popular Public Cloud Vendors, containerization, Experience with AI technology.
• Thorough understanding and experience with HTTP and web applications and Hands-on technical experience preferred with inter-networking / data center operations.
• NetworkOSI Model, Network & routing protocols, WAN operations
• SecuritySSL, Cryptography, Firewall, VPN, DDoS & experience in network security exposure.
• Familiarity with Windows, MacOS, working knowledge of UNIX / Linux operating systems and commands
• Proficiency in cloud platforms such as AWS, Azure, or Google Cloud.
• Experience with containerization and orchestration technologies such as K8s and Docker.
• Experience with VMware, KVM or equivalent hypervisors.
• Experience with Salesforce service CRM system.
• API knowledge, Basic Programming / Scripting skills (Python, tcl, bash, JavaScript)
• Experience interacting with AI and prompting for questions.

Skills Required

Scripting, containerization , Linux, Networking, Network Security