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ATM Switch Application Support Engineer (L1 / L2 Support)
IDBI IntechNavi Mumbai, Maharashtra, India7 hours ago
Job descriptionProvide L1 or L2 technical support for ATM Switch applications. Manage and troubleshoot ATM switch application issues in coordination with internal teams and vendors. Offer technical support to IDBI Bank branches and handle complaints related to ATM transactions and debit card services. Handle certification and integration activities with Visa, Mastercard (MC), and NPCI networks. Conduct incident management, including root cause analysis and timely resolution of issues. Collaborate with IST (Integrated Switching Technology) teams to maintain high availability of ATM services. Support day-to-day operations of the ATM switch system and debit card issuance / transaction modules. Participate in production rollouts, software upgrades, and patch deployments related to ATM and card systems. Ensure compliance with regulatory and operational SLAs for card payment infrastructure. Maintain and update documentation related to ATM switch configurations, certifications, and support logs.
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Application Support Engineer • Navi Mumbai, Maharashtra, India