Job Title : Technical Account Manager – Lead Analyst
Experience : 4+ Years
Location : Hyderabad / Bangalore
Job Summary : Summary :
We are seeking a highly skilled and experienced Technical Account Manager in (MDR) Services /
Security Operations Centre (SOC) Manager to lead our team in safeguarding our customers information
assets.
The ideal candidate will possess a strong background in cybersecurity Data Engineering, Detection
Engineering, Response Engineering , incident response, and team management, with a proven track
record of effectively managing MDR services or SOC operations. Experience with cutting-edge
technologies such as SIEM , SOAR , EDR and other advanced security tools is highly desirable.
Experience in managing the team , mentoring / guiding members to advance in their career
Responsibilities :
Incident Detection and Response :
- Oversee the monitoring, detection, analysis, and response to security incidents and threats in
real-time.
Utilize advanced security technologies such as SIEM , SOAR , TIP & MDR solutions to enhancevisibility and response capabilities
Coordinate with internal stakeholders and external partners to investigate and resolve securityincidents promptly and effectively.
Develop and maintain incident response plans and playbooks to streamline response processes.Leadership and Management :
Lead and manage a team of security analysts and incident responders, providing guidance,mentoring, and support to ensure high performance and morale.
Develop and implement strategies, policies, and procedures to enhance the efficiency andeffectiveness of MDR services or SOC operations.
Foster a culture of collaboration, continuous learning, and innovation within the team.Threat Intelligence and Analysis :
Stay abreast of the latest cybersecurity threats, vulnerabilities, and trends, and incorporate threatintelligence into security operations.
Leverage threat intelligence platforms and feeds to proactively identify emerging threats anddevelop mitigation strategies.
Conduct in-depth analysis of security events and incidents using advanced analytics and machinelearning techniques.
Tooling and Technology :
Deploy cutting-edge security technologies and tools to support MDR services or SOC operations,including Google Chronicle, EDR solutions, SIEM, SOAR, and threat intelligence platforms.
Ensure the proper configuration, tuning, and optimization of security tools to maximize theireffectiveness in detecting and mitigating threats.
Stay updated on the latest advancements in cybersecurity technology and assess theirapplicability to the organization's security posture.
Compliance and Reporting :
Ensure compliance with relevant regulatory requirements, industry standards, and internalpolicies related to cybersecurity and incident response.
Prepare and deliver regular reports and presentations to senior management, providing insightsinto the organization's security posture, incidents, and remediation efforts.
Conduct Monthly Service Reviews, Quarterly business reviews on the performance.
Based on the analysis of the metrics , provide insights on customer environment with Sales teams to
upsell additional services
Requirements :
Bachelor's degree in Computer Science, Information Security, or a related field; advanced degree orprofessional certifications (e.g., CISSP, CISM, GIAC) preferred.
Proven experience (4 years) in managing MDR services or SOC operations in a complex and dynamicenvironment and experience in supporting shared services operations supporting multiple enterprise
customers
Deep understanding of cybersecurity principles, threat landscape, attack vectors, and defencemechanisms.
Strong leadership, communication, and interpersonal skills, with the ability to effectively engageand collaborate with stakeholders at all levels.
Hands-on experience with advanced security technologies and tools, such as Google Chronicle, EDRsolutions, SIEM, IDS / IPS, and threat intelligence platforms.
Experience developing and implementing incident response plans, playbooks, and procedures.Ability to work well under pressure, prioritize tasks, and make sound decisions in high-stresssituations.
Knowledge of relevant regulatory requirements (e.g., GDPR, HIPAA, PCI DSS) and industry standards(e.g., NIST, ISO 27001).
Continuous learning mindset, with a commitment to staying updated on the latest cybersecuritytrends,