Media.Net - Client Success Manager

Description : About the Role :

We are seeking a proactive and relationship-driven Client Success Manager (CSM) to ensure long-term satisfaction, retention, and growth of our clients.

The ideal candidate will serve as a trusted partner, guiding clients through onboarding, adoption, and ongoing optimization of our products or services.

You will work cross-functionally with sales, product, support, and operations teams to deliver exceptional customer experiences and drive meaningful business outcomes.

Key Responsibilities :

Client Relationship Management :

• Build strong, long-term relationships with key client stakeholders and decision-makers.
• Serve as the primary point of contact for client needs, inquiries, and escalations.
• Maintain a deep understanding of client goals, workflows, and business challenges to provide tailored solutions.

Onboarding & Training :

Client Engagement & Success Planning :

Issue Resolution & Support Coordination :

Retention, Renewal & Growth :

Feedback & Continuous Improvement :

Requirements & & Experience :

(ref : iimjobs.com)