JBoss Support Engineer

Location : Genpact PAN India

Quick Joiners will be preferred ( Max 30 days Notice )

Job Summary : We are looking for an experienced Java / J2EE Technical SME to join our Level 3 (L3) Production Support team. The ideal candidate will possess deep technical expertise in Java / J2EE, JMS, JBoss EAP, Red Hat Linux, and middleware troubleshooting. This role is focused on supporting financial-critical applications, resolving complex production issues, performing root cause analysis (RCA), automating support tasks, and ensuring system stability.

Key Responsibilities :

Provide L3 production support for enterprise Java applications on JBoss EAP.

Troubleshoot application and middleware issues : thread dumps, heap dumps, GC logs.

Troubleshoot and resolve issues related to JMS messaging systems (e.g., queue backlogs, message delivery failures, dead-letter queues).

Monitor and maintain JMS queues and topics in environment

Perform root cause analysis (RCA) and develop permanent solutions for recurring production issues Lead incident and problem management efforts including major incident bridges.

Collaborate with developers on code-level debugging, hotfixes, and JMS consumer / producer logic.

Support release management, patching, and middleware upgrades.

Manage and tune JBoss and JVM performance, clustering, and configurations.

Create and maintain automation scripts using Shell (Bash / Korn) for monitoring and support tasks.

Maintain and monitor batch jobs, application logs, and system alerts.

Manage configurations across environments and support access / user management.

Document resolutions and contribute to knowledge management.

Required Technical Skills :

8+ years in Java / J2EE application support and development

Solid expertise in JMS (Java Messaging Service)

Message Queues and Topics

Durable and non-durable subscriptions

Message selectors

Asynchronous messaging patterns

Strong in JBoss EAP (6.x / 7.x) installation, configuration, tuning, deployment and administration

Strong in Shell scripting for automation, log parsing, and alerting

Strong in Java / J2EE, REST / SOAP, JDBC, SQL

Familiarity with Red Hat Enterprise Linux (RHEL) system

Solid experience in troubleshooting memory leaks, CPU spikes, connection issues

Familiar with monitoring tools : Splunk, AppDynamics, ELK, Dynatrace

Working knowledge of CI / CD pipelines : Git, Jenkins, Nexus

Familiarity with ITIL processes (Incident, Problem, Change Management)

Preferred Skills

Exposure to cloud platforms (AWS, Azure).

Knowledge of Docker / Kubernetes.