Support & Integrations Engineer

experience debugging data inconsistencies across systems Experience troubleshooting REST APIs, auth flows, JSON payloads, and webhook issues Excellent communication skills — comfortable working with international stakeholders A proactive, problem-solving mindset with ownership and customer empathy Comfort in fast-paced startup environments with ambiguity and shifting priorities Preferred Qualifications Experience with Shopify, Amazon, or other e-commerce APIs Experience working in a SaaS tech company or digital product team Familiarity with PostgreSQL, MongoDB, or analytical databases Experience building small internal tools to automate workflows Exposure to ticketing systems and debugging tools like Zendesk, Sentry, Datadog Tech Stack Backend : Python, FastAPI Data : PostgreSQL, MongoDB, QuestDB, ClickHouse Infra : GCP, Docker Internal Tools : Next.Js Tooling : GitHub, Sentry, Datadog, HubSpot, Zendesk Why this role matters You’ll be the technical backbone enabling merchants to get value from day one. Your work will directly influence onboarding quality, product reliability, and internal tooling efficiency. As a senior member of this function, you’ll help shape integrations, support operations, and customer-facing engineering for years to come. What's Offered Competitive salary (16–20 LPA) High ownership in a new but critical function Hybrid / remote flexibility Growth paths into Integrations Engineering, Solutions Engineering, or Product Direct visibility with engineering, product, and CX leadership This role is hired through Pramaan Labs, a machine learning and product engineering firm partnering with high-growth startups to build scalable systems across data, AI, and product domains.