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Administrator of Business Operations

Administrator of Business Operations

beBeeGainsightErode, Tamil Nadu, India
3 days ago
Job description

Job Overview : ">

We are seeking a highly skilled and experienced administrator to manage, configure, and optimize our Gainsight platform.

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  • Manage day-to-day administration of the Gainsight platform, including user management, permissions, and security settings

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  • Configure and maintain Rules Engine, Data Designer, Journey Orchestrator, and other Gainsight modules

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  • Design and implement custom objects, fields, and relationships to support evolving business requirements

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  • Maintain data integrity through regular audits, cleanup activities, and validation processes

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  • Manage integrations between Gainsight and other systems (Salesforce, data warehouses, support platforms)

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  • Monitor and troubleshoot data sync issues and integration failures

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  • Develop and maintain data transformation workflows to ensure accurate customer health scoring

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  • Create and optimize data load processes for customer data, usage metrics, and engagement information

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  • Build and maintain dashboards, reports, and analytics for various stakeholder groups

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  • Design customer health scorecards and risk indicators

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  • Create executive-level reporting on customer success metrics and KPIs

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  • Support ad-hoc reporting requests and data analysis needs

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  • Identify opportunities to automate manual processes within Gainsight

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  • Configure automated workflows, CTAs (Calls to Action), and playbooks

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  • Implement best practices for customer lifecycle management

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  • Optimize Journey Orchestrator programs for customer engagement

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  • Provide technical support to Customer Success Managers and other Gainsight users

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  • Conduct training sessions for new features and functionality

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  • Create and maintain documentation for processes and configurations

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  • Collaborate with onshore teams to understand requirements and deliver solutions

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    Benefits : ">

    This role offers a unique opportunity to work with cutting-edge technology and contribute to the growth and success of our organization.

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    As a Gainsight Administrator, you will have the chance to develop your skills and expertise in a dynamic and supportive environment.

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    Requirements : ">

    To be successful in this role, you will need :

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    Technical Skills : ">

  • Strong experience with Gainsight and related technologies

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  • Excellent problem-solving and analytical skills

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  • Ability to work independently and as part of a team

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    Soft Skills : ">

  • Excellent communication and interpersonal skills

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  • Strong attention to detail and organizational skills

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    How to Apply : ">

    If you are a motivated and detail-oriented individual with a passion for technology and customer success, we encourage you to apply for this exciting opportunity.

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    Don't miss out on the chance to join our team and make a meaningful contribution to our organization's success.

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    Operation • Erode, Tamil Nadu, India

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