Senior Technical Support Engineer (Exp of UC4/Automic V12/V21 is must)Luxoft India • Aligarh, IN
Senior Technical Support Engineer (Exp of UC4 / Automic V12 / V21 is must)
Luxoft India • Aligarh, IN
14 days ago
Job descriptionOur client, a multi-employer defined benefit pension plan for Ontario that is serving more than 400,000 members who provide valued services at more than 610 employers across Ontario province. Current growing demand for support of mission critical applications requires support function to oversee end of day batches for 9 critical applications, meet set out SLAs (response and resolutions), perform small enhancements to improve stability and efficiency, generate statistics to derive meaningful actions, and provide updates to upper management. We are seeking a highly skilled Senior Support Engineer with a deep technical background in UC4 (Automic) Administration and complex infrastructure support. The ideal candidate will have hands-on experience executing Zero Downtime Upgrades (ZDU) and a proven track record of managing large-scale batch automation environments. You will be responsible for ensuring the stability of our automation platform, automating routine tasks via Unix scripting, and troubleshooting complex database-driven workflows. UC4 / Automic Administration & Upgrades Perform end-to-end UC4 / Automic administration, including installation, configuration, and maintenance of Automation Engines, Agents, and Service Managers. Lead and execute UC4 Zero Downtime Upgrades (ZDU) and manual upgrades across Development, UAT, and Production environments. Manage system performance tuning, capacity planning, and health checks of the Automic ecosystem. Configure and troubleshoot Utilities (Reporting tool, DB Unload, Archive). Scripting & Database Management Develop and maintain advanced Unix / Linux Shell scripts to automate manual support tasks and system monitoring. Write and optimize SQL queries for backend troubleshooting, data extraction, and performance analysis within the Automic database schema. Handle database-level maintenance tasks related to the automation engine. Production Support & Process Excellence Provide robust L2 / L3 support in a rotational shift environment, ensuring high availability of business-critical batch cycles. Adhere strictly to ITIL processes, including Incident Management, Change Management (CAB), and Problem Management. Create and update technical documentation, SOPs, and Root Cause Analysis (RCA) reports for major incidents. Workload Automation : 5-6 years of core experience in Automic (UC4) V12 / V21. Upgrades : Specific expertise in Zero Downtime Upgrade (ZDU) methodology. Operating Systems : Strong proficiency in Unix / Linux environments (command line, file management, permissions). Scripting : Expert level in Shell Scripting (Bash / Korn). Databases : Solid understanding of SQL (Oracle, SQL Server, or PostgreSQL). Architecture : Knowledge of AE (Automation Engine) architecture, including PWP, WP, and CP processes. Soft Skills & Operational Requirements Shift Flexibility : Must be comfortable working in a 16 / 5 and 24 / 7 shift model, including weekends and holidays. Communication : Excellent verbal and written communication skills for coordinating with global stakeholders and clients. Problem Solving : A methodical approach to troubleshooting "bridge call" situations and high-pressure system outages. English : C1 Advanced
Work shift timing : 3 : 00 AM IST to 7 PM IST on Weekdays, 24
- 2 on Weekend plus Canadian holidays.
We have shift allowance, for weekend, night shift, and holiday shifts.
Project Description :
Role Overview
Responsibilities :
Mandatory Skills Description :
Languages :
Create a job alert for this search
Senior Technical Support Engineer Exp of UC4Automic V12V21 is must • Aligarh, IN
Similar jobs
Technology Engineer
NextHire • aligarh, uttar pradesh, in
To apply, please fill the form : https : / / forms.Technology Engineer, Power Electronics.Department : Technical Advisory and Engineering Solutions.
We are seeking an experienced and innovative Technology...Show more
Last updated: 2 days ago • Promoted
Senior Technical Support Engineer
Redica Systems • aligarh, uttar pradesh, in
Redica Systems is a SaaS start-up serving more than 200 customers within the life science sector, with a specific focus on Pharmaceuticals and MedTech.
Embracing a hybrid model, our workforce is dis...Show more
Last updated: 3 hours ago • Promoted • New!
Senior Technical Consultant
Apex Systems • aligarh, uttar pradesh, in
As a Senior Technical Consultant with GlideFast Consulting, you will develop, design, and own technical solutions on the ServiceNow platform.
You will provide administration, application development...Show more
Last updated: 2 days ago • Promoted
Senior System Engineer
Bright Matrix Global • aligarh, uttar pradesh, in
Yrs hands on experience on Azure DevOps services & Release Management.Must be able to build CI / CD pipeline from scratch using YAML & classic editors.
Also, have experience with multi-stage pipelines...Show more
Last updated: 17 days ago • Promoted
Senior Engineer
Cadence • aligarh, uttar pradesh, in
Senior Engineer (1 Backend, 1 Full-stack).We move fast, trust engineers with no politics, no process theatre; Just building.
Own features end-to-end (idea → prod).Fix performance + reliability issue...Show more
Last updated: 26 days ago • Promoted
Senior Java Backend Engineer & Technical Lead
RingCentral • aligarh, uttar pradesh, in
We are looking for a Senior Java Backend Engineer & Team Lead that will work on a variety of exciting projects with responsibility for designing and delivering secure, distributed, scalable and fau...Show more
Last updated: 14 days ago • Promoted
Senior Technical Support Engineer
Luxoft India • Alīgarh, Republic Of India, IN
Work shift timing : 3 : 00 AM IST to 7 PM IST on Weekdays, 24 •2 on Weekend plus Canadian holidays.We have shift allowance, for weekend, night shift, and holiday shifts.
Our client, a multi-employer def...Show more
Last updated: 13 days ago • Promoted
Technical Advisor - Kernel Networking
WatchGuard Technologies • aligarh, uttar pradesh, in
Core skills required : Linux Kernel, Network device driver development, Linux internals, Networking stack.Good to have : Data plane development kit (DPDK) and Vector Packet Processor (VPP).You are a...Show more
Last updated: 27 days ago • Promoted
Senior Technical Support Engineer (Exp of UC4 / Automic V12 / V21 is must)
Luxoft India • aligarh, uttar pradesh, in
Work shift timing : 3 : 00 AM IST to 7 PM IST on Weekdays, 24 •2 on Weekend plus Canadian holidays.We have shift allowance, for weekend, night shift, and holiday shifts.
Our client, a multi-employer def...Show more
Last updated: 14 days ago • Promoted
Senior Escalation Support Engineer
Camunda • aligarh, uttar pradesh, in
By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes.
Over 700 leading innovators like Atlassia...Show more
Last updated: 14 days ago • Promoted
Senior Engineer
Commtel Networks • aligarh, uttar pradesh, in
Detailed understanding of the telecom, security, and safety systems design for oil and gas projects.Detail design engineering for telecommunication systems with the application of engineering techn...Show more
Last updated: 6 days ago • Promoted
Senior Member of Technical Staff
ThoughtSpot • aligarh, uttar pradesh, in
We are seeking a highly skilled Senior Software Engineer to join our team and contribute to the development and maintenance of our critical systems.
The ideal candidate will have a strong foundation...Show more
Last updated: 3 hours ago • Promoted • New!
Senior Associate (Engineering)
Innodata Inc. • aligarh, uttar pradesh, in
Role : Question & Answer Generation Specialist (Engineering).The task requires the creation of original, high-difficulty Q&As in the STEM domain that are not easily searchable online (\"non-Googleab...Show more
Last updated: 8 days ago • Promoted
Senior User Interface Engineer
IntraEdge • aligarh, uttar pradesh, in
Hybrid / Remote (as applicable).We are looking for a highly experienced.The ideal candidate will play a key role in UI architecture, complex API integrations, performance optimization, and mentorin...Show more
Last updated: 15 days ago • Promoted
Senior Digital Design Engineer
Analog Devices • aligarh, uttar pradesh, in
IP in Verilog / System Verilog with built-in configurability to allow Power / Performance / Area tradeoffs.Develop strong understanding of heterogenous processor cores & subsystems.A55 / M55 / M4 / U55 / ...Show more
Last updated: 3 hours ago • Promoted • New!
Senior / Lead DFT Engineer
Silicon Patterns • aligarh, uttar pradesh, in
Full-time | Silicon Engineering.Lead Design-for-Test (DFT) Engineer.RTL-centric DFT architecture and execution for complex SoCs and subsystems used in high-performance compute, AI acceleration, and...Show more
Last updated: 4 days ago • Promoted
Senior Technical Consultant – VMware Cloud Foundation (VCF) 9
TAO Digital Solutions • aligarh, uttar pradesh, in
TAO Digital Solutions is looking for an experienced.Senior Technical Consultant – VMware Cloud Foundation (VCF 9).This role focuses on designing, implementing, optimizing, and migrating workloads i...Show more
Last updated: 4 days ago • Promoted
Technical Support Engineer
Insight Global • aligarh, uttar pradesh, in
Objectives and Responsibilities.Analyze, improve, and understand the workings of a Cloud Native Automated Quoting engine and become a technical guide to the team to ensure efficient performance.Han...Show more
Last updated: 14 days ago • Promoted