Job Description – US Healthcare Account Manager
Position : Account Manager – US Healthcare Staffing
Location : [Insert Location / Remote]
Employment Type : Full-time
About the Role
We are looking for a results-driven and client-focused US Healthcare Account Manager with proven expertise in managing staffing programs, especially within Client-Specific Units (CSU) and Healthcare Workforce Logistics (HWL) MSP programs .
This role will be the primary bridge between clients, MSP partners, and internal recruiting teams , ensuring smooth delivery of healthcare staffing services, compliance with regulations, and outstanding client satisfaction.
Key Responsibilities
Account Management & Client Engagement
- Serve as the primary point of contact for assigned healthcare client accounts.
- Manage relationships with MSPs, CSU-based accounts, and direct clients .
- Conduct regular business reviews with clients to assess performance, forecast demand, and resolve issues.
- Build strong partnerships with MSP program managers, VMS coordinators, and healthcare system stakeholders.
MSP / VMS Operations
Manage requisitions via VMS platforms (HWL, Fieldglass, Beeline, ShiftWise, etc.).Ensure timely submission of candidates in line with client SLAs.Track and monitor requisitions to achieve fill rates and cycle time goals .Resolve escalations involving compliance, onboarding, or billing concerns.Recruitment & Delivery Coordination
Collaborate with recruitment teams to prioritize and fulfill critical CSU / HWL program openings .Ensure compliance with credentialing, background checks, and onboarding requirements .Monitor assignment performance, contractor experience, and redeployment opportunities.Business Growth & Retention
Identify opportunities to expand services within existing accounts.Provide insights on market trends, pay / bill rates, and competitor intelligence .Drive high client satisfaction to maximize account retention and growth.Requirements
Experience : 4–7+ years in US healthcare staffing with hands-on CSU / HWL MSP experience .Knowledge : Deep understanding of VMS tools (HWL, ShiftWise, Fieldglass, Beeline, etc.) and MSP workflows.Proven success in managing MSP-driven staffing programs (nursing, allied, locums, or non-clinical).Strong relationship-building, client engagement, and negotiation skills .Knowledge of credentialing, compliance, and healthcare staffing regulations .Excellent communication and presentation skills .Ability to thrive in a fast-paced, SLA-driven environment .Preferred Qualifications
Direct experience with CSU accounts under MSP programs .Exposure to multiple healthcare systems (acute care, long-term care, outpatient, etc.).Ability to analyze performance metrics (fill rate, aging requisitions, submittal-to-hire ratio) and deliver data-driven recommendations .Bachelor's degree in Business, HR, Healthcare Administration, or related field .Why Join Us
Opportunity to work with leading MSPs (HWL, CSU, etc.) in the healthcare staffing industry.Competitive compensation with performance-based incentives .Career growth in a fast-growing healthcare staffing organization .Supportive, collaborative, and team-oriented culture .Show more
Show less
Skills Required
credentialing, Compliance
