Client Servicing Manager

We are looking for a highly motivated, client-focused, and strategically-minded Client Servicing Manager to join our team in the Delhi NCR region. This role is pivotal, serving as the primary bridge between our clients and our delivery teams. The ideal candidate will have robust agency experience, a deep technical understanding of the full digital marketing spectrum, and the ability to manage multiple key accounts independently while driving strategic growth.

Key Responsibilities

The Senior Account Manager will own the client relationship and the successful execution of all digital marketing projects.

Client & Relationship Management

Serve as the primary point of contact for multiple clients, ensuring strong communication, trust, and alignment with their overarching business goals.

Handle senior stakeholder communications with confidence and professionalism.

Drive regular review meetings with clients to evaluate campaign performance, gather feedback, and align next steps.

Handle operational escalations with calm professionalism, ensuring proactive problem-solving and issue resolution.

Campaign Strategy & Execution

Plan and manage end-to-end digital marketing campaigns across a diverse range of services, including SEO, GEO optimization, content marketing, social media, SEM, performance marketing (Google, Meta, YouTube), influencer collaborations, and website development & maintenance projects.

Translate client briefs into actionable, high-impact digital strategies, collaborating closely with internal teams (creative, design, media, and tech).

Coordinate with the strategy and delivery teams to ensure timelines, quality standards, and deliverables are consistently met.

Maintain a clear understanding of each client’s industry, competitors, and digital trends to add continuous strategic value.

Reporting & Growth

Monitor campaign performance, prepare detailed reports, and present actionable insights and strategic recommendations to clients.

Identify opportunities for account growth through upselling and cross-selling relevant agency services.

Ensure complete project documentation, task tracking, and workflow management are maintained consistently through agency tools.

✨ Required Skills and Qualifications

We are looking for a candidate who is ready to hit the ground running with proven agency expertise.

Experience

3–4 years of experience in client servicing or account management within a fast-paced digital marketing agency .

At least 3 years of proven agency experience managing a portfolio of multiple clients independently (managing 13-15 clients with different services is preferred).

Technical Knowledge (Mandatory)

Strong working knowledge and comprehension of all the following digital marketing services is a must :

SEO & GEO optimization.

Content Marketing and Social Media Marketing strategy and execution.

Performance Marketing (Google Ads, Meta Ads, YouTube advertising).

Influencer and Digital PR campaigns.

Website design, UX / UI, and development workflows.

Tools & Soft Skills

Excellent command of Microsoft Office and Google Workspace .

Familiarity with AI-based marketing tools (e.g., ChatGPT, Jasper, Copy.ai).

Strong presentation, negotiation, and interpersonal skills.

Ability to think strategically and manage execution simultaneously.

Communication & Location

No compromise on the Communication level : Must be smart, outspoken , and possess excellent communication skills.

Fluent in both English and Hindi (written and verbal).

Must be based out of Delhi NCR (hometown or current location is preferred).

Personality Fit

The ideal candidate will embody the following traits :

Highly organized, proactive, and client-focused.

A self-starter who thrives in a fast-paced, high-accountability environment.

A problem-solver with strong attention to detail and follow-through.

Confident communicator who can handle senior stakeholders with ease.

Balanced personality with professionalism, emotional intelligence, and excellent people skills.