Desktop Support Engineer

Job Description

Job Description : L1 Desktop Support Engineer

Position Overview :

We are seeking a proactive and detail-oriented L1 Desktop Support Engineer to provide first-level technical support for end-users. The ideal candidate will troubleshoot hardware and software issues, assist with IT service requests, and ensure a seamless user experience by resolving technical problems promptly.

Key Responsibilities :

• Technical Support :
• Respond to incoming IT service requests via phone, email, or ticketing systems.
• Provide basic troubleshooting for hardware, software, and network connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Issue Resolution :
• Diagnose and resolve common operating system (Windows / MacOS / Linux) and software application issues.
• Assist users with password resets, account unlocks, and other access-related queries.
• Escalate unresolved issues to higher-level support (L2 / L3) while maintaining documentation.
• Documentation :
• Log incidents, solutions, and updates in the ticketing system.
• Create and maintain support documentation and knowledge base articles.
• System Maintenance :
• Perform routine system updates, patches, and antivirus management.
• Monitor and maintain equipment inventory, including tracking assets.
• User Training & Support :
• Provide guidance and training on basic IT processes and system usage.
• Support onboarding by setting up workstations for new hires.

Key Competencies :

Work Environment :

Requirements

Qualifications :

Requirements

procurement Support Supplier Database Maintenance Negotiation Assistance Sales Coordination Logistics Collaboration Accounts Liaison Customer Purchase Order Accuracy Purchase Orders (POs) Procurement Activities Supplier Records Pending Orders Reports Pricing Credit Terms Delivery Schedules Customer Orders Invoicing Processes HSN Codes SAC Codes GST Delivery Terms Payment Terms Organizational Needs Timely Deliveries Logistical Challenges Customer Satisfaction