Technical Support Specialist
phonon, automating outcomeserode, tamil nadu, in14 hours ago
Job descriptionAssist the Sales and Pre-Sales teams with solution design, prototypes, and customer flow development . Conduct product demonstrations and technical walkthroughs for clients and partners. Support customer onboarding with configuration, testing, and handover documentation. Create and maintain reusable solution templates for faster deployment. Gather and relay customer feedback to improve product features and support workflows. Prepare FAQs, knowledge base articles, and user guides. Contribute to internal automation using shell scripts , database queries, and productivity tools. Strong communication and problem-solving abilities with a customer-first mindset. Proficiency in Shell Scripting and SQL / MongoDB for troubleshooting and analysis. Familiarity with Zoho Desk / Zoho CRM or equivalent ticketing and workflow tools. Sound understanding of web technologies (API calls, JSON, HTTP requests preferred). Ability to understand business requirements and translate them into product configurations. Bachelor’s degree in Computer Science, Engineering, or a related field. Minimum 5 years of experience in technical support, customer success, or solution engineering roles. Experience in SaaS / Communication / Automation platforms preferred. High IQ and curiosity to learn. Strong sense of ownership and accountability. Empathetic communicator who thrives under customer-facing situations. Excellent time management and multitasking skills.
Technical Support Specialist
Location : Vadodara (Head Office)
Experience : Minimum 5 years
Role Overview
We are seeking a Technical Support Specialist who combines deep technical understanding with strong customer empathy. This individual will serve as the bridge between customers, product, and sales teams — ensuring smooth onboarding, quick resolution of operational issues, and effective demonstration of our platform capabilities.
Key Responsibilities
1. Customer Support & Operations
- Respond promptly to customer tickets and queries with accuracy, empathy, and professionalism.
- Troubleshoot and resolve technical issues across our product suite (voice, messaging, automation).
- Coordinate with internal engineering and product teams for escalations and issue tracking.
- Document and track issues, resolutions, and feedback using Zoho Desk / CRM .
2. Product & Sales Enablement
3. Continuous Improvement
Required Skills
Qualifications
Personality Traits
Create a job alert for this search
Technical Support Specialist • erode, tamil nadu, in
Related jobs
- Promoted
Technical Support Engineer
Alvaria CXTiruppur, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Configuration Specialist (Veeva Vault)
vueverse.tiruppur, tamil nadu, in The role of Veeva Vault Technical Support is responsible for providing expert-level support and administration for Veeva Vault applications.
This includes troubleshooting system issues, assisting us...Show moreLast updated: 30+ days ago
- Promoted
Technical Lead
Hayagreeva Consulting Private LimitedSalem,Tamil Nadu, IN AEM Forms with 5+ years experience.Send your profiles and references to sai.Show moreLast updated: 20 days ago
- Promoted
Technical Specialist
HCLTechTirupur, Tamil Nadu, India Dear Candidate, Greetings from HCL Tech!! We are hiring React ChartJS 2 Experience : 5-10years Notice Period : Immediate Joiner is Preffered.
Location : Remote (may be Hybrid later, demand basis – ...Show moreLast updated: 30+ days ago
- Promoted
Customer Support & Admin Specialist
PropertyLoopErode, IN Job Title : Customer Support & Admin Specialist.Remote (India-based preferred).Full-Time | Monday–Friday 9am–6pm UK | Alternate Saturdays 9am–4pm.
Competitive | Based on Experience.London’s fastest-g...Show moreLast updated: 30+ days ago
- Promoted
Zuora Senior Technical Specialist
TradewebTiruppur, IN Tradeweb Markets is a world leader in the evolution of electronic trading.A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, i...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Specialist
AppLogic NetworksErode, IN As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.
Supporting the customer / partner is done through diagnosis and trouble...Show moreLast updated: 30+ days ago
- Promoted
Customer Technical Support Specialist – Saas Compliance Platform
BigRioErode, Republic Of India, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 14 days ago
- Promoted
Tier 1 Technical Support Engineer
Trantorerode, tamil nadu, in Rotational 8 hours shift (5 days a week).As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users.You will b...Show moreLast updated: 22 days ago
- Promoted
Customer Support Specialist (unpaid)
SM RecordSalem, Tamil Nadu, India SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 9 days ago
- Promoted
Certification Specialist (Informed) supporting LGC Group
UK India Business CouncilErode, IN Informed is a market-leading global brand that builds trust in the sports nutrition sector.Its programmes set the benchmark to provide assurance sports nutrition products are safer, free from conta...Show moreLast updated: 12 days ago
- Promoted
PKI Technical Support Engineer
CloudLabs IncSalem,Tamil Nadu, IN CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Wit...Show moreLast updated: 15 days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Salem,Tamil Nadu, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
Customer Technical Support Specialist – SaaS Compliance Platform
BigRioErode, IN Job Title : Customer Technical Support Specialist – SaaS Compliance Platform.Our client is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulati...Show moreLast updated: 15 days ago
- Promoted
Customer Support Specialist (Unpaid)
SM RecordErode, Republic Of India, IN SM Record is a pioneering global Digital Music Collection Company, supported by over 40+ labels and 200 sub-labels worldwide.
Built on the principles of Technology and Trust, we are dedicated to max...Show moreLast updated: 16 days ago
- Promoted
Technical Support Engineer
Mech-Mind RoboticsSalem, Tamil Nadu, India Support the sales strategies and customer interaction of the outside sales team.Develop and implement processes between sales and solutions engineering.
Coordinate and participate in technical demon...Show moreLast updated: 1 day ago
- Promoted
Technical Support Engineer
Cimpresserode, tamil nadu, in The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 20 days ago
- Promoted
Certification Specialist (Informed) Supporting Lgc Group
UK India Business CouncilErode, Republic Of India, IN Informed is a market-leading global brand that builds trust in the sports nutrition sector.Its programmes set the benchmark to provide assurance sports nutrition products are safer, free from conta...Show moreLast updated: 12 days ago