Technical Support Engineer - Global IT & Product Support (Fully Remote)SkillsCapital • kolkata, west bengal, in

Technical Support Engineer - Global IT & Product Support (Fully Remote)

SkillsCapital • kolkata, west bengal, in

15 hours ago

Job type

Remote

Job description

We are hiring multiple Technical Support Engineers to support global customers, internal teams, and enterprise applications for international clients. These fully remote, long-term freelance roles are ideal for candidates with strong troubleshooting skills, excellent communication, and hands-on IT or product support experience.

Open Roles (Multiple Positions)

We are recruiting across core and specialized support functions :

Core Support Roles

Technical Support Engineer
Application Support Engineer
L1 / L2 Support Engineer
IT Support Specialist

Specialized Support Roles

SaaS Product Support Engineer

Cloud Support Engineer

Network Support Engineer

Desktop Support Engineer (Remote)

If you have strong technical problem-solving skills, we encourage you to apply.

Engagement Details

Type : Independent Freelance Consultant

Location : 100% Remote

Duration : 6–12 month contract (extendable to multi-year projects)

Start Date : Immediate or within the next few weeks

Clients : SaaS companies, global IT teams, and enterprise support organizations

Key Responsibilities

Respond to incoming support requests, troubleshoot issues, and provide timely solutions.

Diagnose technical problems related to software, systems, networks, or cloud services.

Work with internal engineering and product teams to resolve escalated issues.

Manage tickets, update status, and document solutions in the support platform.

Assist users with configuration, setup, installation, and environment troubleshooting.

Perform root cause analysis for recurring issues and propose long-term fixes.

Support system monitoring, alerts, incident management, and SLA compliance.

Provide clear communication, user guidance, and follow-ups with global customers.

Participate in knowledge base creation and continuous improvement of support processes.

Minimum Qualifications

Minimum 1–3 years of experience in Technical Support, IT Support, or Application Support.

Strong troubleshooting skills across software, systems, or network environments.

Experience with ticketing tools (ServiceNow, JIRA, Zendesk, Freshdesk, etc.).

Basic understanding of OS (Windows / Mac / Linux) and networking fundamentals.

Ability to communicate clearly with international users and technical teams.

Comfortable working in remote distributed environments.

Preferred Skills

Experience supporting cloud platforms (AWS, Azure, or GCP).

Familiarity with SQL for basic data validation and debugging.

Exposure to APIs, log analysis, and monitoring tools.

Basic scripting knowledge (Bash, PowerShell, Python) is a plus.

Understanding of ITIL processes (incident, problem, change management).

Prior experience supporting SaaS products or web applications.

Why Join This Opportunity

High-volume technical support roles across global organizations.

Multiple openings with rapid onboarding.

Fully remote and flexible working hours.

Long-term freelance opportunities with consistent workload.

Work directly with product, engineering, and global IT teams.

How to Apply

Send your CV to Careers@SkillsCapital.io

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Technical Support Engineer • kolkata, west bengal, in

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