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Integrated Incident Manager
eAspire Technolabs Inc.madurai, tamil nadu, in2 days ago
Job description5+ years of experience in ITSM and Operations Management . Strong knowledge of ITIL processes and experience with ITSM tools like ServiceNow or Manage Engine . Expertise in Root Cause Analysis , trend analysis, and service improvement. Familiarity with SolarWinds , Dynatrace , Splunk , and Cloud Watch . Strong communication and leadership skills. ITIL Foundation certification preferred.
Job Title : ITSM Manager
Location : Kochi / Trivandrum | Position Type : Full-Time
Job Summary :
We are looking for an experienced ITSM Manager to lead Incident Management , Major Incident Management , Problem Management , and Availability Management across the enterprise. The role ensures service restoration, operational stability, and continuous service improvement through effective leadership and process governance.
Key Responsibilities :
- Manage the Incident Management process and ensure SLA / OLA compliance.
- Lead P1 / P2 Major Incidents , coordinate resolver teams, and communicate with stakeholders.
- Drive Problem Management with root cause analysis and preventive actions.
- Monitor and report on service availability and performance metrics.
- Collaborate with Change and Release teams to prevent recurring issues.
- Generate reports, maintain dashboards, and support audits.
- Mentor junior team members and promote knowledge sharing.
Skills & Experience :
Interested candidates can share their CV to cv.hr@evokhr.com .
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Incident Manager • madurai, tamil nadu, in